HelpHero

"Awesome in app guides for the value"

What do you like best about HelpHero? The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before What do you dislike about HelpHero? I wish I could buy more products from this company. Like how Pendo has analytics and guides in one app, I wish I could use analytics with this product to get even more value in one package. What problems is ...

"Really great service!"

What do you like best about HelpHero? Just how malleable the platform is. We have 3 unique service types, each with entirely different offerings. I can dial in and showcase service-specific features, both for onboarding and increasing engagement purposes. It is also supremely helpful in surfacing new features for our customers. The editor offers many options in terms of how you want to showcase or surface features (highlights, modals, toasters, hot spots etc). Setting up CSS classes to ...

"I had a really good experience with Helphero"

What do you like best about HelpHero? It is pretty easy to learn how to use and saved us a ton of time compared to coding the walkthrough tutorials from scratch. Also, has great support. What do you dislike about HelpHero? I liked everything about Helphero. UI could be refreshed a bit Recommendations to others considering HelpHero: Highly recommend it. What problems is HelpHero solving and how is that benefiting you? Making support and tutorials much more interactive and reducing support ...

"Simple to use and integrate, plenty of options to make changes, very helpful support staff"

What do you like best about HelpHero? The customer support is excellent. We have specific requirements for styling to be in accordance with our branding, and on contact with the support team they've been able to solve to all of my requests. Given our relatively small usage at present, the pricing is quite reasonable, and the pricing tiers also appear reasonable at scale. Along with this, making tours is quite intuitive. What do you dislike about HelpHero? There is a lack of documentation ...

"Excellent, Customizable On Screen Tutorial Software"

What do you like best about HelpHero? It's easy to use and could be customized for all scenarios that we had during setup. Support is also excellent. Compared to the price of similar products, this software is the best value available. What do you dislike about HelpHero? Nothing so far. The app works as expected. What problems is HelpHero solving and how is that benefiting you? We have a relatively complex software product and HelpHero provides the needed guidance for new users to ...

"Easy-to-use onboarding at a great price"

What do you like best about HelpHero? I am the Product Experience Manager for a pretty complex product. I was expecting to spend a lot of time getting setup with HelpHero but it took me about 10% of the expected time to get things up and running. Whenever I hit stumbling blocks, the guys were on hand to help me out. It looks incredibly professional and is far more customisable than I expected. What do you dislike about HelpHero? The stats on what your users are doing are quite limited and ...

"Absolutely In Love with the Product."

What do you like best about HelpHero? The fact that we don't need a developer to manage tours. once you implement the snippet of code, the easy to use Chrome Extension lets you build Tours with no need for additional coding. It lets you also manage different tours for different user types like clients vs managers. What do you dislike about HelpHero? Nothing for now. Everything has been easy to use. What problems is HelpHero solving and how is that benefiting you? Creating a Guided Tour

"Very intuitive but with a ton of power under the hood!"

What do you like best about HelpHero? What first attracted me to HelpHero was their pricing. It's the only tool on the market that has reasonable, sane pricing for small business/budgets. That said, I wouldn't have used it if it wasn't easy to set up and use. Integration only requires a couple lines of code. Building the product tours is incredibly easy, but it's got every feature I was looking for like checklists, multi-page tours, branching logic to show/hide steps of the tour. Very ...

"Simple, intuitive user onboarding"

What do you like best about HelpHero? -easy to install and use, was able to create a live tour on the first day -our users have responded well to the tours and find them to be very helpful in the onboarding process -HH support is responsive and very helpful -robust API allows for custom data/event capture from our app to route HH tours based on certain user criteria -new functionality (like the Checklist feature) is continually being released to enhance the overall offering -price point is ...

"Simple, easy to use with amazing support."

What do you like best about HelpHero? HelpHero is easy to install and even easier to use. Working in a live environment means I often need to make changes to my tours on the fly and it couldn't be easier with HelpHero. What do you dislike about HelpHero? You don't get many bells and whistles but the price is amazing for the product. Recommendations to others considering HelpHero: If you need a simple tour solution then HelpHero is quick, straight-forward and easy. What problems is HelpHero ...