HelpDesk

Better Comminication solution

What do you like best? HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features. What do you dislike? Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly. ...

Better Comminication solution

What do you like best? HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features. What do you dislike? Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly. ...

Simple and easy to use Helpdesk system

What do you like best? This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track. What do you dislike? Doesn't show tags on the ticket listing page. Recommendations to others considering the product: Easy and simple enough for a helpdesk system What problems are you solving with the product? What benefits have you realized? Improve our customer support with customer. Help ...

A solid, fast and expensive helpdesk service

What do you like best? What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you. What do you dislike? HelpDesk has a high cost per agent, you can ...

A solid, fast and expensive helpdesk service

What do you like best? What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you. What do you dislike? HelpDesk has a high cost per agent, you can ...

Helpdesk does exactly what we need it to …

Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.

The software is organised and easy to…

The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.

Great Service

Date of experience: April 30, 2024

⭐️ Highly recommend HelpDesk.com

We have been using HelpDesk for over six months now. I love the automation and templates. It's now so much easier for us to track and manage our tickets across multiple reps. Plus the integration with other products in their stack is a huge plus!

We find the system very helpful

We find the system very helpful, easy to use and customize - there are several options for customizing that we have made use of and have become instrumental in our response times, our consistency and our analytics for our customer service team.