Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"Help Scout - Making being productive A LOT easier!"

What do you like best about Help Scout? Before Help Scout, I was managing all of our requests inside my inbox. I would forward emails to co-workers for them to help. Now co-workers can log in and grab tickets as they come in, or I can quickly assign them right inside the system. The option to see only tickets assigned to me also removes the overwhelming feeling of a full inbox. We recently started using tags as well, and that has been a game-changer as well. Also, seeing the notes pass ...

"Excellent tool for managing customer support tickets"

What do you like best about Help Scout? The functionality in HelpScout is straightforward and intuitive to use. It's easy to assign and reassign tickets to the correct people and ensure they're all followed up on.

"Easy integrations, great interface"

What do you like best about Help Scout? the ability to integrate multiple sale channel inboxes and handle all support request in one place. What do you dislike about Help Scout?

"Great for our small team"

What do you like best about Help Scout? Ticket thread management; multi-user; documentation library; beacon What do you dislike about Help Scout?

"Help Scout has simplified my life!"

What do you like best about Help Scout? When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to get all of my work done in a timely manner. Customer care is of utmost importance to us, and thanks to Help Scout's reliable service, I am able to support all of my customer's needs, whether it be through email, phone calls, or chat. The "Saved Reply" feature is my absolute favorite and has saved me so much ...

"Great tool for keeping track of my projects"

What do you like best about Help Scout? I like the ease of seeing the chain of correspondence with clients and various team members. What do you dislike about Help Scout?

"Great software for Customer Service/Managing tickets!"

What do you like best about Help Scout? HelpScout is user-friendly, easy to navigate, and makes taking care of our customers very simple and quick. I love that they have extra reassurance knowing that they can reach out to us through Helpscout and get their issues taken care of promptly.

"Shocking how much better HelpScout is vs Front"

What do you like best about Help Scout? - Clean user experience and interface - Simple to use, not buggy (I encountered a huge amount of bugs with Front)

"review for entry for gift card"

What do you like best about Help Scout? lets me know when an account needs updated or an email is no longer working on accounts What do you dislike about Help Scout?

"Delightful CRM"

What do you like best about Help Scout? I really appreciate the thought Help Scout has put into their CRM. It's easy to use and get started with. Everything is straightforward and they've minimized the learning curve. They offer everything you need for your company to stay connected with your customers. The couple times I've spoken with a customer service representative they have always been pleasant and their answers were easy to understand.