Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"Great & Easy to send and Receive Mail."

What do you like best about Help Scout? Help Scout has always helped me receive and send mail from and to multi-company, and always look profissional. Help Scout is the happy medium of exactly the features we need for our support efforts. I am able to quickly train new team members on how to use Help Scout, and that helps us scale quickly while spending smartly!

"Our Customer Service Is Awesome With Help Scout"

What do you like best about Help Scout? Help Scout has helped us step up our customer service. Before, we used shared email inboxes and had many problems with duplicated effort, accidental deletion of emails, and inability to track customer service issues. Help Scout changed all of that. One of my favorite features is the "traffic cop," which allows users to see in real-time who among their co-workers is currently reading and/or responding to a specific email from a customer. I also like ...

"Fantastic Product and Customer Service"

What do you like best about Help Scout? Their support team is super responsive and goes above and beyond to help whenever we need anything! We don't need a major solution like Zendesk, and Help Scout is the happy medium of exactly the features we need for our support efforts. I am able to quickly train new team members on how to use Help Scout, and that helps us scale quickly while spending smartly!

"The best in customer service monitoring and client retention"

What do you like best about Help Scout? I love the integration between our e-commerce software and Help Scout. The ability to see the client name, order number, amount paid and status of the order without opening the website or any other communication has saved us a ton of time.

"Helpscout makes working through my customer support queue a breeze"

What do you like best about Help Scout? The support review queue is very well made and easy to navigate. The saved replies functionality is powerful and helps increase my productivity as I'm going through my queue.

"Great platform for mid-size companies"

What do you like best about Help Scout? It lets me tag other people in a task to eliminate me having to send an email! Efficient and easy What do you dislike about Help Scout?

"Excellent product, excellent support"

What do you like best about Help Scout? The product is great. Very easy to use and the cost is fair compared with many other helpdesks. What do you dislike about Help Scout?

"Perfect mix of pro features with great usability"

What do you like best about Help Scout? We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use while still maintaining access to the advance features. HelpScout fit the bill perfectly!

"Helpscout solves our clients issues by making it easy for us to help them"

What do you like best about Help Scout? Easy to use, feels more like a conversation, and it doesn't make the client feel like they are in a ticketing system. We love in-app support and knowledge base features.

"A great way to organize your customer service and delegate tasks"

What do you like best about Help Scout? Our customer service team works with 3 different companies. HelpScout allows us to sort automated emails into folders automatically and makes it easy to assign tasks to each team member across all our brands. The saved responses might be my favorite feature because we can save all the answers to our frequently asked questions and select them from a drop-down. It keeps our messaging consistent and saves a ton of time.