Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"HelpScout works!!"

What do you like best about Help Scout? HelpScout provides our company with a secure email system to direct all inquiries for the entire team to have access to. Customer issues are addressed in a timely manner as emails are open for everyone not stuck in one person's inbox. Would recommend this software to any company with more than one employee working on the same or similar tasks.

"Simple, Straightforward, Remarkably Powerful"

What do you like best about Help Scout? Help Scout is great because it does the basics so well and so intuitively. We've tried other solutions in the past and Help Scout seems to get the balance just right. There are more advanced features but it's not blaoted with too many options that you'll never use. Its integration with Slack has also worked incredibly well for us as we've established a flow.

"Sewar Nasser"

What do you like best about Help Scout? Ease of use and reporting as well as options for customer self service What do you dislike about Help Scout?

"Best Help Desk on the Market!"

What do you like best about Help Scout? Help Scout has allowed us to scale nearly 30+ saas businesses within one master account and allows user scalability with ease. Also, our Account Manager, Sewar, is super hands-on and is a valuable outside contributor to our company. We're in constant communication and always providing ideas for better workflows.

"Implementing HELPSCOUT in Liberty Latin America"

What do you like best about Help Scout? Super friendly platform they have, Im sure it was created by people with LOTs of experience in massive emails management as all the features looks like a dream coming true for us. Also the support team has is one of the best customer services I have ever seen, specially our account manager Sewar. She was fantastic at explaining, training and making this dream true for us.

"Great customer support system, great company to work with"

What do you like best about Help Scout? It's easy to use and new features are being added regularly. What do you dislike about Help Scout?

"Best Help Desk Software!"

What do you like best about Help Scout? HelpScout makes it incredibly easy for our team to collaborate and serve our audience in a timely and professional way. Everything from the intuitive interface to keyboard shortcuts, to speedy support, saved replies, and much more, makes this the perfect platform for our non-profit.

"Help Scout is worth it"

What do you like best about Help Scout? Top three things I love about Help Scout 1. Reporting - No more guess-work here. My executive team loves the customizable reports (quantity, response-time, peak hours, etc.) I know what volumes my team deals with each day, week, month, you name it. I can visually see where spikes and dips happen, and really dig into the data. It's super easy.

"Good software for customer success and onboarding"

What do you like best about Help Scout? it's easy to integrate, quite simple to use on the day to day and the team behind it are very helpful to it's customers. The startup plan they offer is affordable, specially considering the disparity of currency value between our country and USD.

"Help Scout Product Review"

What do you like best about Help Scout? Quick integration process, excellent sales & customer service during the onboarding process. Once you get started, things are quite intuitive, it is easy to navigate and very responsive. The customer reviews are great - this allows us to see right away what we can do better, or what we did great.