Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"Great"

What do you like best about Help Scout? It's a fast and reliable way to reach out our costumers. What do you dislike about Help Scout?

"Wonderful Program!"

What do you like best about Help Scout? I really like the options to alter inboxes. This is very helpful and is great for organization skills! Read receipts are extremely helpful by ensuring that the correct person is receiving the email.

"HelpScout is a Lifesaver!"

What do you like best about Help Scout? The functionality and the user ability is fantastic. Easy to pick up and saves so much time. What do you dislike about Help Scout?

"Help Scout is a great way to stay organized and on top of your emails!"

What do you like best about Help Scout? What I like the best from Help Scout is how organized and how quickly I am able to communicate with my customers. What do you dislike about Help Scout?

"Invaluable resource"

What do you like best about Help Scout? Help Scout helps our small team manage a mountain of email and customer exchanges. It's highly customizable using tags, and the reporting tools are awesome.

"Down to earth product that works"

What do you like best about Help Scout? Helpscout was easy to setup. And to maintain the system. And as a result my customers are helped much better. Also, they are very clear in there communication. Once, they announced a change in the system. They helped me on every aspect to implement this change and to make sure everything was setup correctly. Awesome support.

"I LOVE HelpScout!"

What do you like best about Help Scout? There is no one thing that I like best. HelpScout performs so many tasks seamlessly that I'm periodically surprised at a function or feature that has been making my life easier without me realizing it. Whenever I'm frustrated with some of the other platforms we have to work with, taking time to be grateful for HelpScout's reliability helps calm me down. Customer Support is prompt, friendly, honest - and very rarely needed!

"Help Scout Review"

What do you like best about Help Scout? How organized and easy to use Help Scout is. I love the animations you get when you clear your inbox and it has a lot of helpful and useful tools. One of the my favourite features is the help article feature which is great for clients as well as saving me time when helping customers.

"Overall they're good. They are slow sometimes, but the job get's done."

What do you like best about Help Scout? The user-friendly software makes it easy to learn and understand. What do you dislike about Help Scout?

"I love HelpScout!"

What do you like best about Help Scout? I like how easy it is to set up workflows and teams to be the most efficient. What do you dislike about Help Scout?