Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"Good for collaboration"

What do you like best about Help Scout? The fact that I can access all the emails/communications from our clients at the same place and collaborate with my team on working on them.

"Excellent software - clean look, great support"

What do you like best about Help Scout? Found their onboarding to be very thorough, love their thoughtful emails with tips and articles, and a great, clean software overall. Clearly designed with a good understanding of what is helpful in a real-life customer service department.

"Very good application to do customer support in a company"

What do you like best about Help Scout? It is very easy to structure messages, share them inbetween colleagues and keep track of progress. Also, it always works and if there is an issue, it gets resolved very quickly.

"One of the best help center provider"

What do you like best about Help Scout? The complete set of tools that HelpScout offers allows you to organize your customer's emails easily. One of my favorite features is the "Saved Reply" which allows me to write a faster reply with a starter template for common questions.

"Saves our teams about 50hrs a week"

What do you like best about Help Scout? HelpScout is much more than a shared inbox. Yes, we went from having 6 Outlook shared inboxes to one centralized place for all customer, vendor, and team communications.

"Helpscout has made my team and I's day to day operations flow more efficiently."

What do you like best about Help Scout? I like having the opportunity to assign conversations to individuals. It creates a more personable customer service experience for the client and allows increased organization internally.

"Help Scout user for 4 years"

What do you like best about Help Scout? The simplicity is what I love about Help Scout. I've tried other platforms, but for me, this is more comfortable for my eyes and user-friendly. I also like that the folders for my specific job responsibilities are clearly visible. I've been using this for a long time now and I can say I never had a hiccup.

"Help Scout is a game-changer"

What do you like best about Help Scout? Help Scout allows you to combine your email and chat inboxes within one tool. This has been an incredible asset for our team streamlining our processes and allowing us to gain a lot of data and insights from Help Scout's robust reporting tools.

"Amazing work tool"

What do you like best about Help Scout? Its very easy to use and everything is so easy to keep organised What do you dislike about Help Scout?

"Full Featured, Smart Help Desk"

What do you like best about Help Scout? Smart automations, saved replies, fast and responsive website, handy app What do you dislike about Help Scout?