Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"Customer communication made easy"

What do you like best about Help Scout? Saved replies (with variables), so it's only one click to send a personalized response to common questions. What do you dislike about Help Scout?

"Help Scout is a life save!"

What do you like best about Help Scout? Organized, everyone has access to notes on all customer interactions so anyone can step in if someone isn't available and it's seamless for the customer.

"I love this app more every day!"

What do you like best about Help Scout? I love that we can use one email account, yet have multiple people responding to those incoming emails. Being able to make assignments is invaluable.

"Easy to use, great features"

What do you like best about Help Scout? It's very easy to set up, and combines email, chat and knowledge base in one package. What do you dislike about Help Scout?

"Great Email System"

What do you like best about Help Scout? Overall, great email system. I just this platform for work. It's an all-in-one system that allows me to perform my work tasks easily and quickly. The support team is also great and help you problem-solve issues quickly.

"Excellent platform for customer service needs."

What do you like best about Help Scout? The ease of use. The ability to navigate through emails with ease. What do you dislike about Help Scout?

"The Scout's Help"

What do you like best about Help Scout? I like that it easily works with another app like Aircall What do you dislike about Help Scout?

"HelpScout is great!"

What do you like best about Help Scout? HelpScout makes it super-easy to handle email support. It does all the basics, like assigning email threads to different people and managing those threads. You can track stats to see which members of your team have helped the most people. I especially like the "merge threads" feature-- users will often send in new emails instead of replying to the previous ones or will send in multiple emails about the same topic. Merging them into one thread helps ...

"Help Scout Review"

What do you like best about Help Scout? I found the following features very useful and make my work efficient. Saved replies save 80% of my time. I also like how I can see what tickets my team members are working on and how we can add notes on tickets.

"Best help desk software"

What do you like best about Help Scout? Help Scout is super user friendly! I love that you can have one support email and assign emails to different members on your team. I also love that you can leave notes on an email for a colleague to review before sending off. I also appreciate the separation of inboxes so that all emails feel organized depending on the mindset I need to be in when in the help desk (i.e. sales vs support).