Help Scout Reviews in April 2025: User Ratings, Pros & Cons

"Easy to to escalate and collaborate"

What do you like best about Help Scout? I love how easy it is to collaborate with different departments. We can escalate tickets from support to tech and to account managers very easily no noone loses visibility on the ticket.

"My favorite inbox management system!"

What do you like best about Help Scout? I really like how easy it is to have separate folders and inboxes for different teams, but HelpScout also makes it really easy to collaborate and leave notes for each other.

"Customer support is the key"

What do you like best about Help Scout? The affordability of helpscout when comparing to the high priced competitors. We are using help scout as our Live Chat Support channel, and for our knowledgebase. When our team is not available to provide support, there we have our Knowledgebase integrated with the Live Chat widget, which helps us to reduce the support requests.

"Helpscout is very CX user friendly for handling emails"

What do you like best about Help Scout? I feel helpscout is a best tool compared to all other competitors who are still in the learning stage of email management. The number of workspaces, modifications, feature rich tool helps in effective management of all inbound customer emails.

"So easy to use, absolutely love it"

What do you like best about Help Scout? the team at helpscout obviously spoke to customer service agents to understand how they work and what they need to make work easier. the layout is intuitive (much better compared to traditional enterprise solutions) and allows all the most important app integrations

"Great email management tool"

What do you like best about Help Scout? Helpscout has a pleasing UI that most email management tools lack. It comes with really cool features such as setting up manual/auto workflows that can really impact your work.

"Awesome tool that takes customer service to the next level"

What do you like best about Help Scout? HelpScout is a game-changer for customer support! Their user-friendly interface and robust features make managing customer inquiries a breeze. The automation and collaboration tools streamline workflows, improving response times and customer satisfaction. With HelpScout, you'll experience top-notch support and efficient communication that takes your customer service to the next level.

"Product Support made easy!"

What do you like best about Help Scout? Help Scout helps to keep tickets organized and front of mind when serving customers. What do you dislike about Help Scout?

"I recommend this whenever I hear a CX team is using Gmail"

What do you like best about Help Scout? When I was in a team of two CX agents trying to share one Gmail account and effectively address customer emails, adopting Help Scout was huge for us. It led to way fewer duplicated efforts and prevented us from even looking at the same email. Previously we had wasted time drafting and even sending different replies to the same email.

"Support and Services"

What do you like best about Help Scout? We can easily support our clients, provide a knowledge base article library, and manage tickets. What do you dislike about Help Scout?