HelloSign Reviews in April 2025: User Ratings, Pros & Cons

"Professional and user-friendly digital signature platform"

What do you like best about Dropbox Sign (formerly HelloSign)? The ability to create templates is super helpful because our business has a lot of different forms that need to be sent out to different members throughout the day. I also love the integration with Slack, which notifies me immediately when a member signs, including a link to the completed form. More recently, I noticed that we now have the ability to change the title of the form just before it's sent out to the member, which is ...

"Things I like about Dropbox Sign"

What do you like best about Dropbox Sign (formerly HelloSign)? It is very user friendly. So easy to navigate and find what I need. I have been a user for my company for a long while now. We have tried different Esign programs and this seems to be the company favorite.

"It works"

What do you like best about Dropbox Sign (formerly HelloSign)? I like the color coding that's provided when there is more than one signer. It's also nice that signers are able to click the link emailed to them to get into the document directly.

Got quadruple charged for a year without reimbursement

I realized at some point that I somehow had 4 completely inactive accounts with them for about a year. They didn't want to reimburse that to me. It didn't matter to them that they hadn't provided me any value, as long as they can take my money, they're happy with it. I'm still open to a resolution, but they started ignoring my emails. I would suggest looking into DocuSign instead. And also avoid Dropbox, which is the same company. Google Drive is much better any way.

HelloSign allows Scammers to use their service. I tried to warn them & have heard nothing from them

PROS: Allow scammers to use their service. I put in a ticket and have heard nothing back. They support scammers.

Refund policy is predatory.

Date of experience: October 04, 2022

Have never worked with a worse vendor

Have never worked with a worse software vendor. They seem to have lost 8,000 of our contracts. Their API tells us how many we have, but that we have to add a filter to our query because there are more than 10,000 results. After we add a filter, the total magically drops by 8,000 regardless of how we filter. Their support team was responsive initially but has been ghosting us for almost a month at this point, which has cost us another $2,400 because we need our contracts before we can ...

Run away

Catastrophic service, I have an annual contract of more than 10,000 euros and despite that the customer service is the worst I have seen in my life. They don't answer emails and when they do it's 5 days later with a copied and pasted answer that doesn't answer the question at all. In 5 months I still have a dozen emails without any answer. Their site is horrible to use, it is slow and often bugs. Their permission system is the worst and most non-functional I have ever seen, it is impossible ...

Closed our account to 10x our PRICE.

Closed our account to 10x our PRICE. Bought by dropbox and 10x'd prices, great way to reward customers of 4 years or more.

HelloSign lacks support, integrity, and ethics

Whew, what a disaster. Sold on a deal that changed. Tried to contact the rep that sold our company the HelloSign services and then found out that you can only email the company. No calls, no support... What? We found out they lied on the way our billing would work and they milked our company for thousands of dollars a month. Once we discovered it and asked them to make it right with a refund they send us a link to the terms. In 2022, this is unacceptable. I would never recommend their ...