HelloFax Reviews in February 2025: User Ratings, Pros & Cons

Ever since hellofax.com was bought by…

Ever since hellofax.com was bought by Dropbox the company sucks. They charged me two charges for $3.70 for no reason.

Deceptive, hidden costs

Well, I would like to give it negative stars. Was charged $180 USD for 30 pages of fax. Took approximately 3 hours to send, and I GUESS those long distance charges really add up, although their invoice does not break down costs. Surprise, surprise. When on the site, you are CONTINUALLY prompted to upgrade your service, which I didn't do. When you do (eventually) find your account information on the site, you will find next to no info. I will spend 3 hours waiting to get through to their ...

this is a fishing site,they just…

this is a fishing site,they just collect your email and sell it.i tried to use it as a demonstration to see if the service is legget,but no good, i would give it zero star but i wouldn't let me.

Very bad support

Fax has has not been sent. I’ve been charged with fee anyway. I can’t delete my account nor remove my card. Support service no longer answer to my emails. Would you think to a worse service?

Worked great for me! Will use again.

I have only used HelloFax once so far, but I will certainly use it again. I used the free 5 pages which they provide to send a PDF document. I like that Hello Fax does not require a monthly subscription. In the future I will be more than happy to pay the per-use charge.I am located in Europe and needed to fax a very important document to the USA. I was a little nervous because I had never used an online fax service before; It arrived perfectly.The website is incredibly easy to use.You are ...

I closed my HelloFax account

I closed my HelloFax account. Twice. The website will no longer even allow me to sign in. However, they continue to charge my card every month. I have tried to contact them with no luck. I am going to have to cancel my credit card so they no longer have access to it - which will negatively impact me credit. They are a TERRIBLE company!!!!!

Awful customer service

Awful customer service. They never get back with you

there is a billing problem

Please do not pay for this service annually because you will still end up paying the monthly fee as well. I thought I had found the perfect efax but turns out it is too expensive and the only way to contact customer is by email.

I have sent three faxes and I know I…

I have sent three faxes and I know I have the correct fax number and each time they've failed. I had to email them to get my refund but still haven't heard back. Turns out...I then signed up for efax and my transmission was successful. I am never using hellofax again. Plus the fact that my faxes sat in queue for like three hours and failed!

Don't waste your money!

Do yourself a favor and find a different company! They aren't worth 1 cent! They have no customer support! There's no phone number. You have to email them. It takes them forever to respond. I've contacted them twice. The response I got from the first issue of my file not uploading was a joke. I told them in my original email that the file was a PDF with a size of 16.8 mb. They're response was to tell me what files can be uploaded with PDF being 1 of them with a maximum size of 40 mb. What ...