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8.8

Spot Score

Heartland Retail - POS Software

Heartland Retail Reviews in April 2025: User Ratings, Pros & Cons

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4.3

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Heartland Retail Reviews & Ratings

4.3

Very Good

Based on 196 ratings & 196 reviews

Rating Distribution

Excellent

(114)

Very Good

(61)

Good

(14)

Poor

(3)

Terible

(4)

Expert's Review

Heartland Retail, despite some challenges, offers a user-friendly interface and efficient customer checkout processes. Customers appreciate the system's ease in scanning items and processing payments swiftly. Its ability to manage multiple vendors for the same product is a standout feature, particularly beneficial for diverse inventory needs. Although some users ...Read more

Heartland Retail pros and cons

  • Streamlined checkout process, allowing quick and efficient customer transactions.

  • Excellent inventory management capabilities, including easy scanning, tracking, and reporting.

  • User-friendly interface and intuitive design, making it easy to navigate and learn quickly.

  • Robust reporting features providing valuable insights into business performance.

  • Issues with support and system stability after acquisition by Heartland, leading to poor customer experiences.

  • Limited Marketplace options for additional apps and connectors, restricting customization and advanced functionality.

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Showing 31-40 out of 196

AU

Anonymous User

09/03/19

4.5 out of 5

"POS review"

What do you like best about Heartland Retail? Customer service is very good except for the chat function. When you say chat the customer service rep should be available not 30 min. If they want 30 min response time call it something else not chat

OC

Olivia C

09/03/19

4 out of 5

"Easy to use"

What do you like best about Heartland Retail? Once you know how to use, everything is simple and streamlined. Love it What do you dislike about Heartland Retail?

AU

Anonymous User

09/03/19

4 out of 5

"Seemingly easy to follow. "

What do you like best about Heartland Retail? The step to step processing is easy to understand and remember. It is easy to train others on the system. What do you dislike about Heartland Retail?

AU

Anonymous User

09/03/19

4 out of 5

"Ease of using Springboard"

What do you like best about Heartland Retail? Spring board is very easy to use, takes very little training time What do you dislike about Heartland Retail?

AU

Anonymous User

09/03/19

3.5 out of 5

"Spring Board Retail"

What do you like best about Heartland Retail? How efficient recieving and checking customers out are. The program is really easy to navigate. What do you dislike about Heartland Retail?

AU

Anonymous User

09/03/19

3.5 out of 5

"Still getting used to it but it looks promising."

What do you like best about Heartland Retail? Springboard has allowed our business to see our inventory across 5 stores and an online business in real time. This is crucial to us. We carry lots of competition footwear in multiple colors, and in the heart of the season when we are selling lots both online and in store, its amazing to have that product out of inventory immediately.

JM

Jenny M

09/03/19

3.5 out of 5

"Great product, poor customer service sucks"

What do you like best about Heartland Retail? The springboard works really well for us, we love having all of the valuable information we can get on inventory, sales and ordering at our fingertips.

AU

Anonymous User

09/03/19

3.5 out of 5

"Easy Data Aggregation and Reporting"

What do you like best about Heartland Retail? We use Springboard as our POS system and it makes it easy to see the sales for each of our specific stores and pull data for each. The dashboard gives a quick and useful snapshot of the daily sales, margin, and ATV. It is also good for inventory tracking and makes transfers between our stores easy to track and monitor. The ability to save filtered reports for future use comes in handy often.

C(

Catherine (Catie) J

09/03/19

3 out of 5

"Spring board was very user friendly and easy to read/understand. "

What do you like best about Heartland Retail? I liked that our main home page showed the sales from the past year so we could try and beat that number each day. What do you dislike about Heartland Retail?

MB

Madison B

09/01/19

4.5 out of 5

"It has been a very easy page to navigate. "

What do you like best about Heartland Retail? I would say that I like how easy it is to navigate the website first and foremost. It makes transactions and location items a lot more efficient. Everything is laid out in a very user friendly way and I appreciate that.