8.7
Spot Score
Efficient payroll management made easy.
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Heartland Payroll offers custom pricing plan
Heartland Payroll garners praise for its user-friendly platform and standout customer service, making it a strong contender among payroll providers. Many users appreciate the dedicated payroll specialists who offer personalized support, whether resolving issues or navigating payroll intricacies. The ease of online payroll processing and robust reporting tools ...Read more
The self-service portal is intuitive and easy to navigate, offering features for payroll entry, custom reporting, and data access.
Dedicated payroll specialists are knowledgeable, friendly, and responsive, resolving issues efficiently.
Payroll automation eliminates the need for manual calculations by handling taxes, deductions, and filings at local, state, and federal levels.
Integration with external systems (e.g., time cards, accounting software) streamlines payroll and reporting processes.
Onboarding processes can be disorganized and manual, leading to errors and requiring additional oversight.
Frequent turnover of payroll representatives affects continuity and consistency for some customers.
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MN
Michael N
10/22/19
Mostly intuitive; responsive customer service; accurate accounting.
What do you like best? I like that I can get somebody on the phone/email and that they are competent and enthusiastic about helping me with my needs. What do you dislike? The user interface isn't as intuitive as it could be. There are some things that I would like to be able to adjust that I have to have a technician do for me. Recommendations to others considering the product: Get to know your payroll specialist. What problems are you solving with the product? What ...
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LB
Lisa B
10/22/19
Great customer service, great pricing, so happy I found Heartland!
What do you like best? I love that I have a personal representative who I can call anytime for assistance. I love that I receive reminders to process payroll. I absolutely LOVE the employee onboarding portal! What do you dislike? It's not the easiest payroll system to learn. I wish there was an option to gross up a check from the net without having to copy the amount and paste it into the gross earnings section. Recommendations to others considering the product: Take the time ...
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AI
Administrator in Health, Wellness and Fitness
10/22/19
Not bad for what I need it for. Just 2 employees
What do you like best? I like it because I was able to get it set up quickly. Overall it has been good for what i need it for What do you dislike? too many redundant buttons makes it confusing. I also sent two emails because I had quick questions but never received a response. I don't have time to call but I can send a quick email and get a response at their leisure. Recommendations to others considering the product: Very easy to set up and a little learning curve since the ...
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AI
Administrator in Legal Services
10/13/19
They can't keep payroll personnel so no one is properly trained or knowledgable
What do you like best? I used Heartland for a small business for a few years and had endless issues. There was a new person assigned to my payroll every couple of months and the new person was never adequately trained to function in that role. I finally left them and asked them to help me either close my business or tell me what I had to do. They did not know and when I asked to have the assistance of a "supervisor" she got snippy with me because I was terminating with them. What do ...
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AI
Administrator in Consumer Services
08/21/19
Great customer support!
What do you like best? They have good, experienced people to help answer questions. The online portal has everything needed to manage payroll. And the ability to print your own payroll checks is great. What do you dislike? Could use a bit more customization abilities for end user in the payroll entry table screen. What problems are you solving with the product? What benefits have you realized? Nothing.
MM
Martha M G
08/20/19
Helpful, accurate and accessible
What do you like best? Staff have been uniformly helpful and accurate, when I call in with questions. Staff is accessible by e-mail, which works REALLY well for me - if my particular specialist is not available, someone else picks up the e-mail and answers my questions. The company does what it says it will do, when it says it will do it, for a reasonable price. Who could ask for anything more? What do you dislike? I have not yet come across any downsides. What problems are you ...
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JT
Jay T
08/20/19
Personal Service at a reasonable cost.
What do you like best? Having our own and same representative for each payroll. What do you dislike? All good! Great service. All good. All good. What problems are you solving with the product? What benefits have you realized? The online reports are very helpful.
AI
Administrator in Restaurants
08/20/19
Great service, great support, easy to use
What do you like best? I've been using Heartland for payroll processing for the past 9 years and have been nothing but happy with the service and ease of use. My business has grown from 10 employees to about 100 and they have grown with us. Any time I have a question or need to make a change it is handled promptly and easily. I am in good hands with Heartland. What do you dislike? I don't have anything negative. It has been a great product from the start Recommendations to others ...
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AI
Administrator in Consumer Goods
08/20/19
Best Payroll Service!
What do you like best? The customer service and pricing, they are not like the others I have used with automatic price increases every year. What do you dislike? There is nothing I don't like, the product is great. What problems are you solving with the product? What benefits have you realized? Accurate payroll, hassle free!
AI
Administrator in Textiles
08/15/19
Excellance in PR Services
What do you like best? One of the key factors for me as the controller of a company is, that our rep with HLP stays consistent. I have worked with many PR services over the past 28 yrs and Heartland Payroll is on my top two. They are easy to work with, very efficient, and online features is very user friendly. Whenever we have a concern they respond very quickly. Usually under 15 minutes. What do you dislike? Know really. The cost is higher than other PR companies but the benefits ...
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