Heartland Payroll Reviews in January 2025: User Ratings, Pros & Cons

Heartland Payroll user friendly with online entry and reports.

What do you like best? I love that I have a Payroll Specialist to review my payroll or to be there in case I have internet issues. But entering online makes it so much easier than hoping I'll be free when my scheduled time to call happened. What do you dislike? I wish we could make a recurring entry that happens at end of month payroll only, so I dont have to remember to enter it every other payroll. Recommendations to others considering the product: Heartland Payroll is ...

Great Experience

What do you like best? Heartland has been a great change for us as far as payroll vendors. Josh, our local rep is responsive and helpful. What do you dislike? When I have a challenge it takes me a bit to figure out where to go to get it resolved. If I cannot figure it out on my own, I reach out to the support line and they help me immediately. I just generally like to figure it out on my own first. What problems are you solving with the product? What benefits have you realized? ...

Amazing Heartland Payroll Company

What do you like best? Heartland Payroll is user friendly and easy to use! It saves me so much time. When I get in trouble or have a complex problem, I can call a payroll specialist! They are all very knowledgeable and friendly. They get an A+ for customer service. What do you dislike? There is nothing I dislike about Heartland Payroll. Maybe they could give 1 or 2 free questions a year, about HR. They have always been proactive, on-time and flexible. They are amazing and more ...

Saved the day

What do you like best? Heartland came to the rescue when my payroll company shut their doors without notice. I needed a company asap. So far I'm super pleased with the customer service. What do you dislike? So far there is nothing to dislike. Staff a friendly and knowledgeable. Recommendations to others considering the product: Seems like a great company so far. What problems are you solving with the product? What benefits have you realized? Receiving great service ...

Great customer service

What do you like best? Prompt, courteous, helpful, and friendly customer service every time What do you dislike? Occasionally, I have a hard time figuring out how to input information for employees or changing information. However, my contact at Heartland is always responsive and will do it for me, if I can't figure it out. What problems are you solving with the product? What benefits have you realized? We started using Heartland when we expanded our sales force to other ...

Wish it was more employee friendly

What do you like best? I love that it is very customizable. I have also been very pleased with my payroll specialist, Holly. What do you dislike? It is not easy enough for my employees to get their paystubs. My husband's company uses ADP, and its employee app is amazing and very easy to use. Recommendations to others considering the product: Make sure you have at least 2 employees who are well associated with the system. I'd also recommend reaching out to your personal ...

Had to Comment

What do you like best? Our Payroll Specialist is extremely knowledgeable and professional. What do you dislike? Since Heartland bought out Payroll 1, the monthly cost has risen. Recommendations to others considering the product: Our Payroll Specialist is extremely knowledgeable and professional. What problems are you solving with the product? What benefits have you realized? Have no0t had an problems with Heartland Payroll.

Great Customer Service/ Fair prices for payroll

What do you like best? I like that the customer services is fast and friendly. I do not feel like I am a bother to my specialist when I call them to ask a question. They are very knowledgeable when it come to taxes and GL accounts. What do you dislike? The only complaint i have regarding Heartland Payroll Services is that my employees are constantly being locked out of their accounts. I'm told that this is due to security measures from them not logging on for more than 30 days in a ...

Best customer service out there!

What do you like best? The ease and convenience of speaking with my assigned payroll specialist is the best. The program is easy to navigate and helps you catch errors before processing. reports are very useful. What do you dislike? Nothing comes to mind. I have been using this software for four months now and have had no issues! Recommendations to others considering the product: I have used several payroll software programs...this one, by far, is my favorite! What ...

Excellent Customer Service.

What do you like best? The web interface itself is very easy and intuitive to use. More importantly....our sales rep and payroll specialist have been wonderful to work with! What do you dislike? Switching from Paychex I have noticed that there are a few limitations with Heartland Payroll. Switching over our BWC setup was not as easy as it could have been and 3rd party payment to courts, etc. for employee garnishments still need some work. Recommendations to others considering the ...