Heap Reviews in April 2025: User Ratings, Pros & Cons

"Simple to use, broad scope of functionality"

What do you like best about Heap? I love how easy it is to create a dashboard that's accessible for my entire team to review results of certain tools/products. Additionally, Heap makes it easy to surface quick data points as well as more in-depth analysis. It's great I can add quick descriptions so other folx can easily understand what they're looking at and the biggest takeaways.

"Great ability to deep dive into analytics"

What do you like best about Heap? Ability to review how accounts are using different features What do you dislike about Heap?

"Great tool to build credibility with clients"

What do you like best about Heap? It's intuitive and easy to use. The level of detail it provides on usage is high quality. You can hop on for a 30 minute session and get all the information you need to support your upcoming calls for the week.

"Good Analytics with a Small Learning Curve"

What do you like best about Heap? The best aspect of Heap is that the data can be as granular as you want. I think Heap is helpful if you want to look at the meta-data of what users are doing and having trouble with - it is immensely helpful to be able to pinpoint where users are getting stuck so the team can address these pain points especially in a B2B environment.

"Better Performance Metrics"

What do you like best about Heap? I like the ability to easily pull performance metrics for marketing campaigns and use these to see how they impact customers throughout their lifecycle.

"A useful product and analytics tools that helps us get better."

What do you like best about Heap? Auto-capture and the ability to update historical data has provided tremendous value when looking back at historical data.

"Heap helps me stay efficient"

What do you like best about Heap? I run reports often and it's great to have those saved reports already running. I can quickly and easily view trends What do you dislike about Heap?

"Effective data visualization tool with strong self-serve experience"

What do you like best about Heap? Pros: - Analysis types are purpose-built for product analytics (vs general data display), so it's normally twice as easy using Heap to get the right display or analysis type (eg conversion funnel, user journey) versus using another all-purpose analytics tool

"Easy to find insights :)"

What do you like best about Heap? As a sales leader, I've found Heap Analytics to be an incredibly valuable tool for understanding how our users are engaging with our digital products. What I love most about Heap is how easy it is to use, even for non-technical team members (me). With Heap, we can automatically capture and analyze user behavior in real-time, which allows us to make data-driven decisions that drive business growth

"Head of Growth"

What do you like best about Heap? It is easy to create dashboards using the "point and click" method. No need for any technical skills! What do you dislike about Heap?