Heap Reviews in April 2025: User Ratings, Pros & Cons

"Intuitive once you get the hang of it! Helps with showing high level or granular usage metrics"

What do you like best about Heap? User-friendliness, appearance, simplicity, quick insights What do you dislike about Heap?

"Pretty Useful tool"

What do you like best about Heap? Heap provides versatile views of data that can be very insightful. What do you dislike about Heap?

"Great tool for insights into your users"

What do you like best about Heap? I love the ability to see product usage and more in-depth details about your users. This has provided key insight into our users habits and journey throughout the product.

"A very good platform that keeps getting better"

What do you like best about Heap? Heap collects an enormous amount of data that you may not think to use today, but find a need to analyze tomorrow. I export data monthly and over the past few years, I've seen a steady cadence of improvements that have been released -- not just new functionality, but also improvements to the navigation and usability of the product.

"Easy to use"

What do you like best about Heap? It's straightforward to learn and to use, a perfect self-serve data visualization and analysis tool for anyone willing to track the trends of their product(s) and pages.

"Great product analysis tool"

What do you like best about Heap? The easy way you provide to get fast visual, quantitative and qualitative data on my product What do you dislike about Heap?

"The ultimate heatmap and user journey software"

What do you like best about Heap? Heap has a very extensive and robust UI that enables you to dive deep into the data about how your users use your applications. The heat map and user journey features will allow you to see insights that are very hard to capture and visualize compared to other data anlytics and visualization software. Heap takes much of the hard work required to centralize and visualize the data and provides critical insights into what product decisions you should make for ...

"Heap makes customer behavioral analysis so easy"

What do you like best about Heap? We run a lot of experiments and it's so helpful to use Heap to see how our website changes may impact customers. We saw lower conversion rates when we launched a new verison of our onboarding quiz. We used Heap to debug why this may be -- turns out page load times were longer for the new quiz! We were quickly able to push a patch to resolve this issue.

"Heap is a great tool that allows you to gather insights from your Product"

What do you like best about Heap? - The ability to spin up Charts quickly to understand user behavior and gather insights - The ability to define events on the fly without needing developers help.

"Useful tool for all things analytics"

What do you like best about Heap? I really like the ease of use and the simple UI. Adding and viewing different views is easy, plus it's easy to see the views/dashboard others have created. I've used other tools and this is pretty good.