Heap Reviews in April 2025: User Ratings, Pros & Cons

"Very strong tool for your product analytics needs"

What do you like best about Heap? Visual labeling has been a lot of help when figuring out which UI elements are reporting and determining analytics based on them rather than trying to explore events the more traditional way.

"Designer using Heap"

What do you like best about Heap? Heap helps me understand how users use my applications, whether they can complete tasks, and what features are or are not being used, and provides excellent benchmarks to help determine where we can make improvements.

"Heap keeps analytics simple."

What do you like best about Heap? Easy to tag and track events. From there the visuals of the data is easy to digest. What do you dislike about Heap?

"Helpful tool for monitoring website activity"

What do you like best about Heap? Heap has a good interface and allows for a lot of customization. It's a good tool for monitoring customer journeys and interactions with websites.

"Beautiful analytics tool"

What do you like best about Heap? It is very easy to use and offers a lot of options to both technical and untechnical audiences. What do you dislike about Heap?

"Great product analytics"

What do you like best about Heap? We trialled a number of tools trying to find something that would be able to be used without needing our Head of Insights to generate reports.

"Heap Analytics"

What do you like best about Heap? Analytics events and customizable chart which can be shared among teams and make it private What do you dislike about Heap?

"Love it"

What do you like best about Heap? I love customizing my dashboards and collecting specific feedback about webpages. What do you dislike about Heap?

"Fantastic tool that allows for full control"

What do you like best about Heap? Everything action and activity on your website is recorded and can be accessed retrospectively. The Heap dashboard makes it extremely easy to create reports and graphs to gain meaningful insights.

"Helpfull companion for designers"

What do you like best about Heap? I like live events for easier event creation, user segmentation, and also some of the recent updates they've made to products. I also like the ability to export the graph data as CSV easily.