Heap Reviews in April 2025: User Ratings, Pros & Cons

"Simple and clean UI"

What do you like best about Heap? I love how simple Heap is and the UI makes it very easy to navigate through the app and all its features What do you dislike about Heap?

"Easy to use and pretty comprehensive"

What do you like best about Heap? I like how easy it is to use, the visualisation is very logical and the filtering feels a lot more user-friendly than other tools. What do you dislike about Heap?

"Built for Product, but still useful for CS"

What do you like best about Heap? Heap is able to give us insight into how customers are using our product. Product can get all sorts of granular insights but within CS we stay more high level. Very useful features is seeing what customers are adopting new features that we roll out, or getting a sense of what customers might need additional enablement to get the most out of other features

"Heap provides much needed clarity in our metrics and funnels"

What do you like best about Heap? Able to easily define events, build dashboards, funnels! What do you dislike about Heap?

"Heap has been really useful for gathering product data! It's not perfect but still great."

What do you like best about Heap? Being able to customize many dashboards What do you dislike about Heap?

"Helpful for combining our marketing & product efforts to improve user acquisition & retention"

What do you like best about Heap? The dashboards are great for setting up a quick view of the status of our pipeline. What do you dislike about Heap?

"Analyzing user interactions on our SaaS product."

What do you like best about Heap? I like the ability to configure events based on CSS selectors and DOM events. What do you dislike about Heap?

"Create smart website reports in minutes"

What do you like best about Heap? Heap manages our many website interaction definitions logically which helps me create reports quickly. Also, their support is timely and always helpful.

"Created customized events and build funnels for user interactions"

What do you like best about Heap? Customized events. Easy-to-use dashboard What do you dislike about Heap?

"Great breakdowns and insights of trends and stats"

What do you like best about Heap? The analytics breakdown of data by user at the most granular level, as well as being able to follow the exact path they were taking. It provides a lot of insight into anything we might need to do/change.