Heap Reviews in April 2025: User Ratings, Pros & Cons

"Heap has been instrumental in getting the full view of all our analytics."

What do you like best about Heap? Heap tells me everything I need to know: conversions, traffic, and channel performance in a digestible way. What do you dislike about Heap?

"It’s extremely easy to use"

What do you like best about Heap? I love how easy it is to create your own events as it recreates the front end of your site and you can just click which items you need

"Easiest way to gather and track metrics without bogging down engineers"

What do you like best about Heap? I like that the data is there without engineering needing to explicitly track actions. Especially as a new hire who wants to look into historical data that wasn't important previously.

"Has been meeting our needs"

What do you like best about Heap? I've really liked using the event dashboards to track our event conversions/success of various aspects of our platform. It's also very helpful as we launch new features to see what's working and what's not. It's been pairing pretty well with segment so far as well.

"Great option for start ups!"

What do you like best about Heap? They give you the ability to retroactively define an event and still see data associated with that event. This is amazing for start-ups that move quickly and really aren't sure what they need to track, allowing them to go back and retrieve data after they figured out the metric/event they want to track.

"Works well to get insights"

What do you like best about Heap? Ease of use, visual display, simple to set up and collaborate What do you dislike about Heap?

"Very easy and intuitive to use"

What do you like best about Heap? I really enjoy creating reports in heap, it's very easy to navigate and update reports. What do you dislike about Heap?

"Supercharged analytics"

What do you like best about Heap? As a power user, you can find anything in the data. It's incredible. What do you dislike about Heap?

"Great for detailed data to derive insights"

What do you like best about Heap? I can access data and create detailed reports all on my own, without needing help from the data science team. What do you dislike about Heap?

"Heap, Heap Hurray!"

What do you like best about Heap? How easy is to ramp up with the tool. The flexibility to create events and to monitor them live is amazing. What do you dislike about Heap?