Heap Reviews in April 2025: User Ratings, Pros & Cons

"Heap makes it easy to compile and list data so that even the account managers are able to use"

What do you like best about Heap? The hover function for each item makes it easy to find what you are looking for. What do you dislike about Heap?

"Heap makes it easy to compile and list data so that even the account managers are able to use"

What do you like best about Heap? The hover function for each item makes it easy to find what you are looking for. What do you dislike about Heap?

"Complex but powerful customization"

What do you like best about Heap? The ability to customize definitions according to behaviours and third party data injected in Heap, it's faster and easy for a developer to create tracking behaviours and merge data into the system, their integration with data warehouses makes it user easy to push data into and mix with reporting

"Intuitive Insight Builder"

What do you like best about Heap? Heaps visualizations and query builder are extremely clear and easy to understand. As a sem--technical user, I'm able to get the insights I need to do my job as a product manager.

"Heap has the ability to create very intricate dashboards in a clear and concise manner."

What do you like best about Heap? I love how clean Heap's interface is and how it allows both beginners and power users the ability to design intricate dashboards. The level of detail and polish of the app as a whole is refreshing.

"Great tool to understand the customer journey"

What do you like best about Heap? Heap is very customizable in terms of what you're able to report on. This makes it really easy to understand the customer journey in a meaningful way. The reports are really easy to generate and easy to use.

"Extremely powerful analytics tool with a learning curve"

What do you like best about Heap? Being able to arbitrarily query past events (e.g. clicks, pageviews) is not only powerful but differentiated in the market. No other analytics tool gives you the same power that Heap does. Their ability to also integrated their data downstream to make it available to BigQuery for deeper analysis is incredibly useful.

"Granular analytics tool"

What do you like best about Heap? Heap analytics has the ability to drill down and track conversion or traffic to a very granular level. Providing a close loop reporting from campaign execution to conversion.

"Heap is great for product analytics, it's the one that my company uses!"

What do you like best about Heap? Good for product analytics. Allows us to take marketing and product data into our overall data lake. What do you dislike about Heap?

"Heap is a great product analytics tool to get to insights quickly"

What do you like best about Heap? Heap is great for getting answers quickly on user behaviors without needing to spend engineering effort. It's easy to do, you get data from the last few weeks (depending on your plan), and you can make decisions quicker.