Heap Reviews in April 2025: User Ratings, Pros & Cons

"I really enjoy working with Heap. It much easier, I find, when compared to other tools like MixPanel"

What do you like best about Heap? The best feature for me is when I can see events live as they happen, limit those to only see mine and then build dashboards from there. It takes away the guesswork and the need to keep documentation 100% up to date all the time.

"Great Tool for Detailed Website Insights"

What do you like best about Heap? Helps with gathering insights into what users do on our website. I really like how Heap allows us to see the flows on activity and analyze landing page performance.

"Easy low-code analytics solution"

What do you like best about Heap? It's super easy to get set up, and you can get insights on practically anything you want. Much better than Google Analytics

"Heap has helped me in Identifying how our users use our Current Platform"

What do you like best about Heap? Heap has helped me in Identifying how our users use our Current Platform. Funnel Analysis is Amazing and the Effort Analysis Provided also helps in gathering insights

"Self-serve data insights"

What do you like best about Heap? Heap is incredibly easy to use without specialized knowledge. I can build a chart or dashboard in minutes. They offer frequent trainings, and I notice regular improvements in their product that show they're listening. I know I can get the insights I need without a lot of overhead, enabling me to make better decisions more quickly.

"Useful data analytics tool. Easy to gather quantitative user insights!"

What do you like best about Heap? I like that it is very easy to set up and I get so many valuable data without adding much code. What do you dislike about Heap?

"Heap is a great data tool"

What do you like best about Heap? It's VERY easy to collect data events and view graphs/charts/you name it about all data points. What do you dislike about Heap?

"Great tool to help understand our users' needs and behaviors"

What do you like best about Heap? It's very easy to create charts and graphs using Heap. I like that you can track what a user clicked on before or after doing an action. It really helps put into context what the user is doing and makes Heap a really powerful tool

"Great for diving into engagement + funnel + AB test metrics"

What do you like best about Heap? Heap is fast! If I'm doing an adhoc analysis, I can usually open up Heap and generate a view / chart of what I was looking for in just a couple of minutes or less. In my prior company, we used a different analytics tool and it was so clunky and slow that it deterred me from even doing the analysis. With Heap, I will sometimes do an analysis on the spot to answer a business question, which is amazing!

"easy to use analytics"

What do you like best about Heap? I have been able to use Heap to analyze the usage of my product features. I like that you can tag events any time, and you don' t need a developer's involvement like you do with some other tools. The UI is pretty easy to use, and the charts are interactive. We get results right away.