Heap Reviews in April 2025: User Ratings, Pros & Cons

"What a heap of data"

What do you like best about Heap? We previously used DataDog to understand user behavior and system behavior of our applications, but the introduction of Heap has made the product teams life tenfold easier to understand our user interactions and make decisions on which features are helpful, what customers like and the pain points of the application. Viewing historical actions for undefined events is a significant benefit for our organization.

"This is a great tool. We can get a lot of things done without actually having the need to do much."

What do you like best about Heap? I experienced creating a dashboard and it was butter smooth experience. Great experience and easy to understand intuitive bugless functionality

"Best product analytics tool"

What do you like best about Heap? Heap automatically captures all events that you can define after the fact. What do you dislike about Heap?

"I really enjoy working with Heap. It much easier, I find, when compared to other tools like MixPanel"

What do you like best about Heap? The best feature for me is when I can see events live as they happen, limit those to only see mine and then build dashboards from there. It takes away the guesswork and the need to keep documentation 100% up to date all the time.

"Heap has helped me in Identifying how our users use our Current Platform"

What do you like best about Heap? Heap has helped me in Identifying how our users use our Current Platform. Funnel Analysis is Amazing and the Effort Analysis Provided also helps in gathering insights

"You'll never be late on you data tagging ever again"

What do you like best about Heap? We tend not to anticipate on everything we want to know and we discover it when we need it! Thanks to Heap we can retrieve this information in the past and get actual data without having to wait for 1 month for it to be created, so valuable!

"Easy low-code analytics solution"

What do you like best about Heap? It's super easy to get set up, and you can get insights on practically anything you want. Much better than Google Analytics

"Great Tool for Detailed Website Insights"

What do you like best about Heap? Helps with gathering insights into what users do on our website. I really like how Heap allows us to see the flows on activity and analyze landing page performance.

"Best product analytics tool"

What do you like best about Heap? Heap automatically captures all events that you can define after the fact. What do you dislike about Heap?

"I really enjoy working with Heap. It much easier, I find, when compared to other tools like MixPanel"

What do you like best about Heap? The best feature for me is when I can see events live as they happen, limit those to only see mine and then build dashboards from there. It takes away the guesswork and the need to keep documentation 100% up to date all the time.