Heap Reviews in April 2025: User Ratings, Pros & Cons

"Heap is a Helpful Tool!"

What do you like best about Heap? Heap offers access to different dashboards to organize data. What do you dislike about Heap?

"Powerful Analytic Capabilities"

What do you like best about Heap? Heap was a breeze to install and started capturing data right away. The ability to test definitions live is what won me over along with the visual tagging feature. I use the tagging feature to define an event and then switch to the live data feed to test whether click events were being tagged with the appropriate definitions. The recent releases have included features that I didn't even know I wanted!

"Heap makes my life easy as a Product Manager that needs data support."

What do you like best about Heap? Heap allows me to very easily query almost any data point I could need as a PM. I love that I can also save reports as dashboards to easily share with Stakeholders, so they can reference them anytime they like!

"A simplified analysis to make decisions and solve contingencies"

What do you like best about Heap? Heap has worked very well for me; I consider it more valuable today than tools like Adobe Analytics. I like the intuitive user interface and dashboard; they make the work of monitoring, analyzing and study of the information we obtain through its functionalities more comfortable and practical. Heap helps us understand how users interact with our platforms, which has helped us define and solve user experience issues. The information we get is easily ...

"Great flexibility and ease of use"

What do you like best about Heap? The ease of use and the possibility to look at all data without needing to set up all the specific tracking in advance. What do you dislike about Heap?

"It is excellent for obtaining data to improve web resources and provide better user experience"

What do you like best about Heap? In our organization, we prioritized understanding our users, knowing their most executed actions in our applications, the traction obtained in each feature since its launch, getting essential data derived from making business decisions and more. We do it all efficiently in a way we could not have done before without this tool.

"Heap is great! Know what you want to know"

What do you like best about Heap? Heap has a lot of capabilities, a few perfect ones I've listed below - THE most significant thing I like about heap is that there's not a lot of definition needed to start capturing data; it just does it for you, and you can go on hunches to find patterns

"Excellent tool for insights on user and workflow actions and behavior"

What do you like best about Heap? We use Heap and love it! The auto-capture allows for great go-back analytics on things not previously captured. It can be a bit complicated to understand initially but once you get familiar with the platform it becomes an incredibly easy-to-use self-service tool for gathering customer insights.

"Can Be Overwhelming"

What do you like best about Heap? That all data is captured immediately and that at any time you can go back and analyze it. What do you dislike about Heap?

"DIY Data"

What do you like best about Heap? Love the breadth and depth of the data Heap offers, and how that can be pulled in to Salesforce. This allows my team to better monitor client activity, and get ahead of any issues that could impact a renewal or upsell.