Heap Reviews in April 2025: User Ratings, Pros & Cons

"Great tool for high level insights or drill-down of customer behaviour"

What do you like best about Heap? Support team help and quick responses, and quick-visualizations What do you dislike about Heap?

"Powerful but messy"

What do you like best about Heap? Ability to track user activity and pipe it into Snowflake through a quick press of a button What do you dislike about Heap?

"Easy to use reporting tool"

What do you like best about Heap? The UI is user-friendly and intuitive for most What do you dislike about Heap?

"Heap is an important tool in understanding product adoption."

What do you like best about Heap? It's easy to use as a non-developer. I can build lots of custom reports What do you dislike about Heap?

"Very useful tool, but not very intuitive."

What do you like best about Heap? I like how granular we can get historical and accurate data to make more informed decisions. It's definitely better than GA. What do you dislike about Heap?

"It’s good to understand users action on your website"

What do you like best about Heap? It's visualizing the data pretty well. You can get interesting and important insight if you use it well.

"Convenient for simple data"

What do you like best about Heap? It's easy to stand up a chart or dashboard with standard analytics (session count, conversion rates, A/B tests). I use the live data feed for QAing event tagging and for building dashboards.

"useful tool for mobile and web analytics"

What do you like best about Heap? Speed to get up and running. Excellent customer support What do you dislike about Heap?

"Very smooth and user-friendly functionality"

What do you like best about Heap? Very versatile and intuitive. That's crucial when working with complicated reports/data like GA and Tableau. What do you dislike about Heap?

"Senior Product Analyst"

What do you like best about Heap? Easy to find insights, implicit user tracking What do you dislike about Heap?