Heap Reviews in January 2025: User Ratings, Pros & Cons

"Great, versatile analytics tool"

What do you like best about Heap? I love how thorough it is in capturing all user interactions and how easy it is to obtain meaningful insights on them, even for scenarios we hadn't previously identified as problematic.

"A great Product that is initiative and provides deep insight quickly"

What do you like best about Heap? The ability to create KPI's and insights from a large set of data is unique, and provides a functionality that is almost impossible to replicate without a significant amount of effort in a homegrown solution.

"Informative analytitcs platform"

What do you like best about Heap? It is easy and intuitive when labelling events and buttons and easy to conduct analysis later on it, which provides a tonne of value.

"Powerful yet overwhelming"

What do you like best about Heap? I'm a Product Researcher and I recently participated in a Heap training. I liked that Rage clicks were automatically set because I didn't know that it was an available feature. I also like the verification feature, because it allows for a better management of events.

"A great experience and a helpful tool to improve Customer experience"

What do you like best about Heap? Heap has been an excellent tool to understand our client's journe and identify the improvements needed in our conversion funnel to achieve better results.

"Fantastic Product Analytics Software"

What do you like best about Heap? Very extensive and helpful insights that brings business value to our product development decisions. What do you dislike about Heap?

"Heap easy for all learners"

What do you like best about Heap? Heap is a simple enough analytical tool to learn for anyone at any skill level with data analytics and non-data analyts. The platform allows for the creation of data visuzalizations while analyzing the requested data, which essentially makes the site a "one stop shop".

"My go-to platform"

What do you like best about Heap? Heap is an absolute game-changer in the world of digital insights! Its comprehensive platform provides a bird's-eye view of your customers' digital journeys, allowing you to make informed decisions that significantly enhance conversion rates, boost retention, and ultimately, delight your customers. With Heap, you'll experience streamlined analytics that pave the way for quick, data-driven improvements, making it an invaluable tool for businesses aiming to ...

"Great Digital Insights Platform"

What do you like best about Heap? Heap is constantly announcing news regarding new developments into their product. Some examples are their release of Session Replay and Journeys. They are constantly doing research into product improvement by requesting input from various customers and have even as far gone into a one-on-one session with me to ask for my input. There is also a ton of solid documentation and resources to help you navigate/ utilize the tool.

"Seamless visibility through Tableau and Heap"

What do you like best about Heap? Heap is helping us understand a deeper analysis of the website without much effort to create a roadmap for future changes. It helps validate the data