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Hatchbuck

Hatchbuck Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO BenchmarkONE

Unleash your sales potential with powerful CRM automation.

4.4

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This Product has been Migrated to BenchmarkONE

Hatchbuck Reviews & Ratings

4.4

Very Good

Based on 394 ratings & 248 reviews

Rating Distribution

Excellent

(190)

Very Good

(46)

Good

(3)

Poor

(5)

Terible

(4)

Expert's Review

BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more

Hatchbuck pros and cons

  • Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.

  • Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.

  • Affordable compared to competitors, offering great value for small businesses.

  • A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.

  • No mobile app currently available, limiting on-the-go accessibility for users.

  • Customer support hours are restricted, and some users experience delays in receiving urgent assistance.

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Showing 71-80 out of 248

UI

User in Government Relations

11/12/19

3.5 out of 5

My Hatchbuck

What do you like best? The interface is easy to learn and convenient to use. What do you dislike? Limited filters for cross-referencing clients / inability to open more than one client window at a time What problems are you solving with the product? What benefits have you realized? I'm discovering new ways to find ideal client candidates

LK

Laura K

11/07/19

5 out of 5

Marketing Gamechanger

What do you like best? Hatchbuck has really added value to how we help our clients not only maintain a CRM but track the ROI of their drip campaigns. What do you dislike? The only dislike I'd say I have is with my e-commerce client, I wish there was a way we could incorporate abandoned cart emails. What problems are you solving with the product? What benefits have you realized? We're enabling our clients to track their ROI of their marketing, narrow down their focus and net ...

Read more

LW

Leo W

11/07/19

5 out of 5

CRM Program Made Simple

What do you like best? I've tried to use CRM services in the past, with limited success. I've been at a new job for a few months now, and we utilize Hatchbuck. With just a few tips from my colleague and I was off and going. Since then, I've been able to sort out quite a few tools that work with it, on my own, as well. The controls are intuitive and easy to use. There are many additional tasks you can take advantage of within your email templates that allow you to expedite the process of ...

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AI

Administrator in Warehousing

11/07/19

0 out of 5

Bare minimum isn't even there

What do you like best? Using tags and automations are simple. Maybe too simple for some What do you dislike? The main question should be what don't I dislike? For a "CRM & Email Marketing" tool, Hatchbuck doesn't even come close to having the basics. * Menus and UIs are sometimes incredibly hard to see because of how light EVERYTHING is (even for those with 20/20 vision) * Doesn't have reoccurring tasks for sales reps (our CRM from 1998 had that!) * Doesn't let you ...

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AI

Administrator in Information Technology and Services

10/22/19

4 out of 5

Marketing automation meets CRM in a great way

What do you like best? The automation of marketing through forms, website visits, email campaigns, ect. Saves time and cost on a marketing effort. What do you dislike? Would like to get more customization within our business needs - some fields in the system are limited. Email deliverability could be better as well. Recommendations to others considering the product: Great system - a highly recommend digging into the marketing automation side of it. What problems are you ...

Read more

MJ

Melissa J

10/09/19

4.5 out of 5

Hatchbuck is great!

What do you like best? It's helpful to keep track of clients and sales and see what everyone else is doing! We use it for all new business and for followup. What do you dislike? The tasks are a little hard to use - when you have several, they get jumbled. Recommendations to others considering the product: Make tasks better! What problems are you solving with the product? What benefits have you realized? I feel like Hatchbuck really helps me understand all the sales I'm ...

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G

George

10/03/19

5 out of 5

Integrated with STL Rent a Box

PROS & CONS What are the best aspects of this product? When Hatchbuck arrived to our company, we jumped on the task and categorized clients as business contacts, current, and potential users. What a day that was! Ever since, I am sending mails to many people through a simplified procedure (two-three clicks on average). I think we got ourselves a relationship builder, going all personal and super friendly with clients. And they appreciate it! Now that I have Hatchbuck, I can follow ...

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W

Winston

09/15/19

5 out of 5

Reminds me of Hubspot, except of the ROI tools

PROS & CONS What are the best aspects of this product? The crown of maintainable software at a fair price. It unites marketing automation, CRM, lead capture, scoring, and nurturing under a single hat. It’s nice to have a single system for all activities. What aspects are problematic or could work better? The ROI functionalities are absolutely absent. Lead tracking is useless before they contact you or fill in the forms you’ve sent them. Your digital marketing might be effective, but ...

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J

Joel

09/09/19

4 out of 5

So far, so good

PROS & CONS What are the best aspects of this product? The UI is fair, even if it takes a while to master the tagginng curve (speaking from the perspective of a developer who used to query his data directly). I was a hard-working learner, but I don't think it could be a problem for anybody. It's easy and flexible, heaped with information. Fast too! What aspects are problematic or could work better? I would improve the management on company level, but I think they're going to solve ...

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LL

Lorant L

09/02/19

5 out of 5

Hatchbuck will help us easily control and organize our sales work.

What do you like best? So far it is very easy to use, and did not experience any bug. We are able to tag and comfortable organise our partners and leads. What do you dislike? The frontend could be more nice (vivid, colourful), but on the other hand it helps to navigate easily. Recommendations to others considering the product: Price and usage. It is very good combination. It has all the key features than the competition. What problems are you solving with the product? ...

Read more