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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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JB
Joy Beth F
10/19/20
Very easy to use and stay connected
What do you like best? It's very simple so it wasn't hard to figure out how to use and keep updated. The daily notifications and activity emails keep me on task and keep me up to date! What do you dislike? Currently trying to just use it, so the additional costs to add my leads is a little frustrating. What problems are you solving with the product? What benefits have you realized? Continued follow up is a problem with BenchmarkOne I'm getting the reminders I need to ...
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BB
Billy B
10/12/20
An amazing CRM
What do you like best? The most useful and helpful thing about Benchmark is how well it syncs with Gmail. never again will I have to copy data from one box to another needlessly What do you dislike? When I am making notes on a call if I don't save they are lost for ever, more of a user error than anything Recommendations to others considering the product: A wonderful, well thought out program What problems are you solving with the product? What benefits have you ...
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LK
Leigh Kivowitz S
09/11/20
Robust and Easy to use
What do you like best? I love that I have emails and CTM in one place. I find more and more functions and automations all the time. Plus, they have tutorials and support to make sure you are always learning more. What do you dislike? It's always hard to use a new platform, but they are very helpful through the awkwardness. Recommendations to others considering the product: Use the coaching and take it one step a t a time, you will only find more great things on it... ...
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UI
User in Medical Devices
09/03/20
Huge for small businesses that want to grow
What do you like best? So much information - "you don't know what you don't know" and this platform will show you. What do you dislike? Nothing, yet. We have only been using it for a few weeks Recommendations to others considering the product: It has been great for us, no complaints. What problems are you solving with the product? What benefits have you realized? It has converted leads without anyone on our team making a phone call. We are much more effective with ...
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BH
Birdie H
08/12/20
An affordable, easy-to-use CRM
What do you like best? I'm a current user of Benchmark One (aka Hatchbuck). I love having everything in one place and being able to track contact activities. The automation functionalities are great. This is an awesome Salesforce alternative at an incredibly affordable price point. There is always a learning curve with new technology and while you may run into internal challenges with change management, Hatchbuck is likable. What do you dislike? As a current user, I'm a little bit ...
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RS
Rochelle S
07/27/20
Great CRM
What do you like best? They have amazing customer service if you ever have an issue. Also, the way the CRM is set up is very intuitive. What do you dislike? I wish they had online education about marketing and unique ways to use the CRM. Recommendations to others considering the product: Ask a lot of questions to see if it will do what you need it to within your organization. What problems are you solving with the product? What benefits have you realized? We do ...
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AC
Anders C
07/01/20
Good and agile CRM system
What do you like best? Marketing automation and email templates What do you dislike? Some bugs occationally occur, and some functionality missing. What problems are you solving with the product? What benefits have you realized? Keeping hold on clients and rememberring to contact them
A
Ayana
07/01/20
Learning to use Hatchbuck is not that difficult at all. Besides, it is instrumental when it comes to e-mail marketing.
PROS & CONS What are the best aspects of this product? If you are finding an efficient way to increase your customer engagement rate, then I must say that Hatchbuck is the perfect product for you. Also, you can automate simple e-mail marketing tasks without hurting our pocket. What aspects are problematic or could work better? I like it so much. My experience has always been positive, plus the price suits my budget. What specific problems in your company were solved by this ...
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Z
Zackary
06/21/20
One of the best CRM tools that ever existed.
PROS & CONS What are the best aspects of this product? I was surprised that I didn’t have any difficulties while transitioning into Hatchbuck. I do not know much about CRM software, but I am comfortable using Hatchbuck. I do not need to create a to-do list daily because it reminds me of what to do whenever I have clients who are interested in buying properties. What aspects are problematic or could work better? Downsides are quite common in software that is why I learned to manage ...
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H
Harley
06/20/20
BenchmarkONE is a high-end marketing platform that comes with impressive features.
PROS & CONS What are the best aspects of this product? BenchmarkONE is a fun platform to use that caters to your business needs. If you dig deeper into the software, you will realize that it has a lot to offer to help bring your business into greater heights. Email Marketing is an excellent strategy to promote your company to a much bigger audience. With BenchmarkONE, you can easily organize your email contacts, use built-in templates for your emails, customize the platform, and ...
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