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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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AA
Ashley A
06/07/16
Hatchbuck customer service is top notch!
What do you like best? Hatchbuck is a small company, so they take great pride in their customer service. Eric is amazing! When I submit support tickets, I receive a response within a couple hours. I also love how easy to use the platform is. For a small-midsized business, it's everything you need in a CRM. What do you dislike? Sometimes the platform has bugs here and there. I've had trouble mass uploading contacts or scheduling mass email campaigns. What problems are you ...
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KR
Kaitlin R
03/14/16
Easy automation for small - medium businesses
What do you like best? As a small company with an even smaller engineering department, we decided to make the move from managing our own automated email campaigns to using Hatchbuck instead. The features we use the most are their extensive tagging and sorting along with the ability to push info directly into the system via their API. We can also trigger actions based on clicks inside an email. This has been a great time saver for our team. The reporting also helps us keep an eye on what ...
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03/14/16
Easy automation for small - medium businesses
What do you like best? As a small company with an even smaller engineering department, we decided to make the move from managing our own automated email campaigns to using Hatchbuck instead. The features we use the most are their extensive tagging and sorting along with the ability to push info directly into the system via their API. We can also trigger actions based on clicks inside an email. This has been a great time saver for our team. The reporting also helps us keep an eye on what ...
Read more
MM
Mandy M
11/19/15
Awesome Marketing Automation Platform That Small Business Owners Can Afford
What do you like best? One thing we love about Hatchbuck is how easy it is to learn and use. We were up and running in just 1 week and our email marketing staff was able to quickly learn the platform so there was no lack in productivity due to training. What do you dislike? A few bugs here and there that we've come across but nothing major. And the tech support is always very quick and does their best to solve the problem in a timely fashion. Recommendations to others ...
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AI
Agency in Marketing and Advertising
11/19/15
This is Hubspot without the ROI Tools
What do you like best? It is very easy to use and very affordable software that brings lead capture, lead scoring, lead nurturing, marketing automation and CRM under one system. What do you dislike? There is zero ROI functionality. You can not track a lead until they fill out a form or until you send them an email. You have no idea what source your lead came from or what search terms they used to find your website. You have no way to gauge the effectiveness of your digital ...
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JT
Joel T
11/18/15
Easy, Economical, Effective
What do you like best? We were using Salesforce, which is robust. However, we were looking for a solution that was more economical, easier-to-use, and not so complex. We were referred to Hatchbuck. We took a test drive with a demo, interacted with their sales and support folks, and then pulled the trigger. We've had great follow-up from the Hatchbuck team and they are open to ideas and feedback we share. The system is good to use and it's met the needs we have as a company. What do you ...
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ES
Executive Sponsor in Management Consulting
11/18/15
Great start
What do you like best? Helpful and responsive both in the sales process and onboarding. The system is generally very intuitive and so the onboarding is good because you can focus on the more complex/ strategic questions. For me it is really important for the system not to be too complex - simplicity is key and I think the design really helps with this. What do you dislike? Nothing so far - that is nice to say! It is clear to me that this company is trying to do a great job. ...
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UI
User in Computer Software
11/18/15
Great so far
What do you like best? Nice UI, the learning curve is a little steep with their "tagging" system (I'm speaking as a developer who's used to directly querying customer data), but once I got the hang of it it's fast, flexible, and gets me the info I need. What do you dislike? I'd prefer better company-level management, but they are apparently working on that. The product also tends to "hang" a bit after submitting updates with large numbers of contacts, but it appears to just be a ...
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