Hatchbuck Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO BenchmarkONE

Can be a powerful tool

What do you like best? The email and crm capabilities are similar to more expensive combined platforms. The web tracking can be difficult to implement, but powerful once the information is compiled. Tagging is also more robust that other crm tools. What do you dislike? The search feature is limited for both customers and companies. Not as intuitive as other programs, but scalable with the online tools and onboarding. Email is also limited in what you can do, drag and drop is easy ...

A great customer service experience & very user friendly!

What do you like best? The Hatchbuck platform is very intuitive and user friendly. The modern look and well-organized information makes it easy to navigate and keep all of the various pieces of CRM/marketing automation straight. Also, the customer service is very responsive and helpful on an individual basis. What do you dislike? There are some features that would be useful... such as being able to automate actions based on users who DON'T click in emails, not just those who do ...

Great CRM for efficiency oriented businesses

What do you like best? Hatchbuck gives you everything that you really need for a marketing automation platform and CRM without having tons of unnecessary and often expensive add-ons. It is flexible and Powerful and extremely easy to use. What do you dislike? I really don't dislike much of anything about hatchbuck with one exception. Currently the user interface is not mobile friendly What problems are you solving with the product? What benefits have you realized? Hatchbuck ...

Amazing for small teams

What do you like best? I love that I can organize my clients, and manage email marketing campaigns, and keep track of everything they do. What do you dislike? Don't like that their isn't a mobile application for it, and that it is not perfectly incorporated with our email system Recommendations to others considering the product: Try it! You'll like it! What problems are you solving with the product? What benefits have you realized? Helping companies go through massive ...

Hatchbuck is one of the BEST automation email platforms around. Not to mention very user friendly!

What do you like best? The user friendly interface and personal support! What do you dislike? The fact that not enough clients are using it :) Recommendations to others considering the product: Simple, powerful and efficient. This is what Hatchbuck can do for your email marketing efforts. What problems are you solving with the product? What benefits have you realized? Segmentation of email databases is a huge issue being solved for our clients. Most of them have never ...

Hatchbuck converted a lot of scattered data into a robust database that landed us a big client!

What do you like best? It's visually stunning, much like our amazing trainer Lindsey Stroud. What do you dislike? Nothing so far. Everything is working as expected and the training was excellent. Recommendations to others considering the product: It's perfect for a small business and very affordable. If you've worked with Mail Chimp or Constant Contact you will have no trouble figuring it ou. What problems are you solving with the product? What benefits have you realized? ...

Best Customer Support!

What do you like best? Hatchbuck has been my first foray into marketing automation, and I couldn't be happier. From the start, each person I've dealt with has been a pro, engaged, helpful, and prompt. This can be a confusing new set of tools, so excellent support is critical. What do you dislike? I wish there was a mobile CRM component. And a visual tool for creating "recipes" would help. Recommendations to others considering the product: The API will allow more ...

Solid CRM & Marketing Automation

What do you like best? Hatchbuck provides a solid CRM and Marketing Automation system that helps keep our marketing and sales efforts organized. The CRM has very few functionality holes, and the email & automation is easy to use and ticks most of the boxes for our needs. What do you dislike? It could use some minor UX improvements here and there, particularly in reporting. But I believe those are in the works, and I'm looking forward to seeing that. Recommendations to others ...

Solid CRM & Marketing Automation

What do you like best? Hatchbuck provides a solid CRM and Marketing Automation system that helps keep our marketing and sales efforts organized. The CRM has very few functionality holes, and the email & automation is easy to use and ticks most of the boxes for our needs. What do you dislike? It could use some minor UX improvements here and there, particularly in reporting. But I believe those are in the works, and I'm looking forward to seeing that. Recommendations to others ...

Use Hatchbuck At Request of a Client

What do you like best? Hatchbuck is a very-pared down marketing automation system. Simplicity is nice. What do you dislike? It's great because it is simple, however it leaves me wanting more. Recommendations to others considering the product: There are a few free alternatives that can accomplish your goals just as easily. What problems are you solving with the product? What benefits have you realized? Email marketing