Hatchbuck Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO BenchmarkONE

This is how customer service should be everywhere

What do you like best? The support is awesome. The people at Hatchbuck are excited, energetic and enthusiastic. And they help you with a problem until it is solved. What do you dislike? There is no app for the iPhone. So I must have a laptop or a desktop to work properly on Hatchbuck. Recommendations to others considering the product: Great tool for B2B companies. What problems are you solving with the product? What benefits have you realized? You can see if ...

Love Using Hatchbuck!

What do you like best? I've used many different CRM's but this one is by far my favorite. I use it for a marketing startup I currently work for and it helps the team stay on track and communicate better with customers . I love that it incorporates email campaigns along with the CRM, and that you can add tags to organize easily. It's also simple to add scores and keep customers moving along with pipeline. Also, their customer support is incredible! They walk you through training and ...

Awesome CRM + marketing automation tool for SMBs

What do you like best? The price and features are superb for a SMB. Compared to Pardot, Act-On, Hubspot, all of the others that cost $1000+/month and then you also have to pay for a CRM - the price savings here currently are insane. The features are also very solid and useful for a SMB instead of all of the bloated offerings of the others that don't quite match up with any specific company's needs. Their support is also stellar. What do you dislike? There are still a lot of bugs ...

Hatchbuck is a great bang for the buck

What do you like best? The site is intuitive and easy to use. The ability to create emails and use them either as a stand alone email or for batch emails provides a flexibility some other CRM systems just do not offer. By using Hatchbuck's campaign function, I've been able to significantly reduce my work load. I no longer have to wonder if each client is being followed up with or not. They are. All of them. And with triggers and actions, we're able to schedule follow up phone calls so ...

Hatchbuck is a great bang for the buck

What do you like best? The site is intuitive and easy to use. The ability to create emails and use them either as a stand alone email or for batch emails provides a flexibility some other CRM systems just do not offer. By using Hatchbuck's campaign function, I've been able to significantly reduce my work load. I no longer have to wonder if each client is being followed up with or not. They are. All of them. And with triggers and actions, we're able to schedule follow up phone calls ...

Love Using Hatchbuck!

What do you like best? I've used many different CRM's but this one is by far my favorite. I use it for a marketing startup I currently work for and it helps the team stay on track and communicate better with customers . I love that it incorporates email campaigns along with the CRM, and that you can add tags to organize easily. It's also simple to add scores and keep customers moving along with pipeline. Also, their customer support is incredible! They walk you through training and ...

Business Analyst

What do you like best? - Easy to use - Great user interface - Email tracking/reporting What do you dislike? Their support team has provided very little to no assistance to multiple reported bugs and issues. We've never been able to reach a support member via the phone number, and it takes multiple emails to get an update on unresolved issues. Our team has had to troubleshoot and resolve more issues than we've actually been helped with. The customer service we were promised ...

Business Analyst

What do you like best? - Easy to use - Great user interface - Email tracking/reporting What do you dislike? Their support team has provided very little to no assistance to multiple reported bugs and issues. We've never been able to reach a support member via the phone number, and it takes multiple emails to get an update on unresolved issues. Our team has had to troubleshoot and resolve more issues than we've actually been helped with. The customer service we were promised upon ...

For the value Hatchbuck is a no brainer

What do you like best? Easy to use, fast support, impressive segmentation and reporting What do you dislike? Sometimes slow load times and small design flaws but neither negatively impact UX or efficacy of campaigns Recommendations to others considering the product: Great low cost alternative to Hubspot and other email marketing software with surprisingly comparable features and functionality. What problems are you solving with the product? What benefits have you realized? ...

EDITED: I WILL NEVER USE THIS SOFTWARE EVER AGAIN

What do you like best? Original: Hatchbuck has all of the features you need. You can create tasks, campaigns, send emails, track results, filter people, and include deals for the salesforce, etc. We have multiple staff that utilize different parts of Hatchbuck for both marketing and sales operations. I really like how you can adjust contact score based on their actions. It really helps identify and qualify leads. Edited: I LIKE NOTHING What do you dislike? Original: The User Interface ...