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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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Showing 191-200 out of 248
JG
Jane G
09/03/17
Awesome CRM!
What do you like best? Hatchbuck was easy to implement within our organization and a breeze to configure. What do you dislike? There are a few quirky things about the interface, but that's probably more me getting used to a new system then the interface itself. What problems are you solving with the product? What benefits have you realized? We are consolidating three systems into Hatchbuck and we're going to realize not only monetary savings, but time saving as well.
07/27/17
Easy to use, and fits all of our needs that other services didn't.
What do you like best? The drag and drop email creator is easy and looks great! I'm not that great with design and my emails still look really nice and professional. What do you dislike? My emails are still going into the junk mail of peoples inboxes and I can't figure out why it's still doing that. Recommendations to others considering the product: Pick Hatchbuck. It's super easy to use and the customer service is really good! They get back to you almost immediately and they ...
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AI
Administrator in Design
07/27/17
Easy to use, and fits all of our needs that other services didn't.
What do you like best? The drag and drop email creator is easy and looks great! I'm not that great with design and my emails still look really nice and professional. What do you dislike? My emails are still going into the junk mail of peoples inboxes and I can't figure out why it's still doing that. Recommendations to others considering the product: Pick Hatchbuck. It's super easy to use and the customer service is really good! They get back to you almost immediately and ...
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07/19/17
Seamless onboarding, and perfect for our CRM needs.
What do you like best? Our onboarding specialist made our transition to a new CRM really seamless, and we're finding it perfect as a CRM for marketing purposes. What do you dislike? The one feature we wish Hatchbuck included is to suppress a user from an automated email flow if they have 'replied' to an email. Recommendations to others considering the product: Take advantage of the onboarding sessions - they are really helpful if you come prepared and have done your homework and ...
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LW
Leilani W
07/19/17
Seamless onboarding, and perfect for our CRM needs.
What do you like best? Our onboarding specialist made our transition to a new CRM really seamless, and we're finding it perfect as a CRM for marketing purposes. What do you dislike? The one feature we wish Hatchbuck included is to suppress a user from an automated email flow if they have 'replied' to an email. Recommendations to others considering the product: Take advantage of the onboarding sessions - they are really helpful if you come prepared and have done your homework ...
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AI
Administrator in Computer Software
06/27/17
Not my favorite tool
What do you like best? When the lead source is working correctly, it is nice to see at a glance where my leads are coming from. What do you dislike? It doesn't integrate with anything. Huge red flag. They've only done one update and it took them a year and half to do it and it was LARGE and there have been so many issues. And customer service hasn't been that great in helping us fix our issues so we can report the way we need to. Recommendations to others considering the ...
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06/15/17
Who Are You Guys?
What do you like best? I just started using Hatchbuck a few days ago and I am thrilled with our choice. The program is awesome, but the service and support are nothing short of world class! I had a problem with my first email, I picked up the phone and called their support team. Super friendly and eager to help and get me going. I was able to send out our first email within an hour of signing up. The software is amazing, the people behind this company are wonderful. What do you dislike? ...
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RG
Robert G
06/15/17
Who Are You Guys?
What do you like best? I just started using Hatchbuck a few days ago and I am thrilled with our choice. The program is awesome, but the service and support are nothing short of world class! I had a problem with my first email, I picked up the phone and called their support team. Super friendly and eager to help and get me going. I was able to send out our first email within an hour of signing up. The software is amazing, the people behind this company are wonderful. What do you ...
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UI
User in Consumer Services
06/15/17
Easy to use
What do you like best? Ease of use, easy to learn. You can figure most things out on your own. What do you dislike? There is absolutely nothing to dislike about it. Recommendations to others considering the product: The trial period is a great way to experience what Hatchbuck can do for you. What problems are you solving with the product? What benefits have you realized? Able to send bulk emails easily, and first contact emails.
RT
Ray T
06/07/17
Was just what we needed
What do you like best? A single stop CRM and email campaign solution that allows us to collect leads and properly communicate with them via email. What do you dislike? Could use a little bit more customization, but I really haven't found anything that I can't do or couldn't work around What problems are you solving with the product? What benefits have you realized? Was using a help ticket based lead management tool and a separate email system that didn't provide the campaign ...
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