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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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Showing 171-180 out of 248
02/13/18
National Director of Marketing and Business Development
What do you like best? Hatchbuck manages marketing campaigns, customer contacts, CRM, Deal progression in one solution, even providing the ability to track emails sent to the client during deal progression as an activity. We love the integration with the google suite and deal tracking. What do you dislike? When marketing email templates are generated, they populate in a list that you can select from based on the template that was created first (years ago. Also, it doesn't yet track IP ...
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AI
Administrator in Non-Profit Organization Management
02/13/18
Love Hatchbuck
What do you like best? It has made our life so much simpler. Everything we need is in one place, and it's so easy to find and use the data we want! What do you dislike? Email editor is sometimes a bit sensitive, but overall, it's easy to use and gets the job done well. Recommendations to others considering the product: It's an incredible product at a really mind-blowing price. You get a ton of value with Hatchbuck. What problems are you solving with the product? What ...
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02/13/18
Great for a small company!
What do you like best? My favourite thing about Hatchbuck is the support. I have gone through the initial onboarding, the videos, phone support, email support, and now chat support. I've always gotten an immediate response! The other thing I love about Hatch is its simplicity. It's very easy to navigate and was easy to train my team to use it. What do you dislike? While Hatch is a great CRM, I'd like to see a few usability and features be added eventually. I don't like that I have to ...
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AI
Administrator in Computer Software
02/13/18
National Director of Marketing and Business Development
What do you like best? Hatchbuck manages marketing campaigns, customer contacts, CRM, Deal progression in one solution, even providing the ability to track emails sent to the client during deal progression as an activity. We love the integration with the google suite and deal tracking. What do you dislike? When marketing email templates are generated, they populate in a list that you can select from based on the template that was created first (years ago). Also, it doesn't yet ...
Read more
02/13/18
Very good platform for small business CRM and email nurture campaigns
What do you like best? It's a DIY solution for small businesses that don't need the feature set of a large CRM like SalesForce. The company is easy to work with and the system seems to be very user friendly. What do you dislike? In some ways the system is a little too DIY. They offer email templates and set up a campaign for you, but customizing these to my business needs are a little beyond my technical and creative abilities. I'm sure I could figure it out with enough time, but some ...
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SW
Soraya W
02/13/18
Great for a small company!
What do you like best? My favourite thing about Hatchbuck is the support. I have gone through the initial onboarding, the videos, phone support, email support, and now chat support. I've always gotten an immediate response! The other thing I love about Hatch is its simplicity. It's very easy to navigate and was easy to train my team to use it. What do you dislike? While Hatch is a great CRM, I'd like to see a few usability and features be added eventually. I don't like that I have ...
Read more
JC
Jim C
02/13/18
Very good platform for small business CRM and email nurture campaigns
What do you like best? It's a DIY solution for small businesses that don't need the feature set of a large CRM like SalesForce. The company is easy to work with and the system seems to be very user friendly. What do you dislike? In some ways the system is a little too DIY. They offer email templates and set up a campaign for you, but customizing these to my business needs are a little beyond my technical and creative abilities. I'm sure I could figure it out with enough time, but ...
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KB
Kim B
02/13/18
Working well
What do you like best? I like how easy it is to bcc emails into hatchbuck. Saves a lot of trouble with trying to make sure notes are added, What do you dislike? I don't like having to go to each contact as they come through and assign the task. What problems are you solving with the product? What benefits have you realized? we have multiple clients and we all speak with them. this makes it seamless and you can see what others have already addressed
LB
Luis B
02/13/18
So easy to use
What do you like best? How easy you can make an email campaign and automations. It is so instinctive. What do you dislike? The limitation of the suscribers number. Recommendations to others considering the product: So instinctive to use. What problems are you solving with the product? What benefits have you realized? The properly manage of my prospects.
T(
Thomas (Tom) A
01/31/18
Awesome NEXTGeneration business growth tool!
What do you like best? Simplicity and the many features... Lead Scoring for sure! It's CRM on steriods! What do you dislike? Cannot attach items to emails, I understand the reasons why, but I still wish it could happen... Recommendations to others considering the product: Try it... you'll love it and wonder what you did without it... What problems are you solving with the product? What benefits have you realized? Opening line of communications with more folks than ...
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