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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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Showing 121-130 out of 248
RE
Rob E
12/06/18
All the features a small business needs with none of the excess cost
What do you like best? The email builder is very easy to use and the CRM is plug-in friendly! What do you dislike? The out-of-box reporting is light. They offer customizable reports for a fee so you're not cornered by their reports. Recommendations to others considering the product: Have systems in place before you contract any marketing automation or CRM tool. These tools create efficiencies, not the systems. What problems are you solving with the product? What benefits ...
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11/30/18
Hatchbuck is Flexible enough to serve all our needs
What do you like best? Hatchbuck allows us to easily add and change roles of our clients. We utilize tags and custom user fields readily. The ability to sort by more than one value is very important to us. The ability to have filtered contacts and companies allow for more specific, targeted, marketing. We also enjoy the ability to merge HB with our own accounting database in real time. The addition of Zappier's Zapps has also made it more user friendly. What do you dislike? Although ...
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SL
Suzi L
11/30/18
Takes the guessing out of what you need to do!
What do you like best? Easy to use and keeps everyone on the same page. What do you dislike? Wanting to learn it faster but no time due to workload Recommendations to others considering the product: easier use of working with Wodhopper. This is our tool we track all new members who sign up to workout at Rivet What problems are you solving with the product? What benefits have you realized? Easier to follow up with leads
UI
User in E-Learning
11/30/18
Hatchbuck is Flexible enough to serve all our needs
What do you like best? Hatchbuck allows us to easily add and change roles of our clients. We utilize tags and custom user fields readily. The ability to sort by more than one value is very important to us. The ability to have filtered contacts and companies allow for more specific, targeted, marketing. We also enjoy the ability to merge HB with our own accounting database in real time. The addition of Zappier's Zapps has also made it more user friendly. What do you dislike? ...
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11/29/18
Easy as Sunday Morning
What do you like best? The ability to either use a predesigned email template for quick emails or the create your own is nice when you want to put together a more cohesive email campaign. What do you dislike? What I dislike would be the fact that we don't have it synced to our Sage system and we have to manually add in contacts. Recommendations to others considering the product: Try it out and you will find yourself the ease of use and the ability to quickly contact and track your ...
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SW
Stephen W
11/29/18
Excellent tool for small/medium size business
What do you like best? I really appreciate the toolset, and the templates and guidance they provide, The ability to set up campaigns and tasks based on website activity has given us insights into real-time feedback on the effectiveness of our site and systems. Ask for help - they are very responsive with ideas and best practices you can use right away. What do you dislike? The downside is managing all of the automations - it's easy to get carried away, particularly when you're ...
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TH
Tage H
11/29/18
Easy as Sunday Morning
What do you like best? The ability to either use a predesigned email template for quick emails or the create your own is nice when you want to put together a more cohesive email campaign. What do you dislike? What I dislike would be the fact that we don't have it synced to our Sage system and we have to manually add in contacts. Recommendations to others considering the product: Try it out and you will find yourself the ease of use and the ability to quickly contact and track ...
Read more
11/29/18
Excellent tool for small/medium size business
What do you like best? I really appreciate the toolset, and the templates and guidance they provide, The ability to set up campaigns and tasks based on website activity has given us insights into real-time feedback on the effectiveness of our site and systems. Ask for help - they are very responsive with ideas and best practices you can use right away. What do you dislike? The downside is managing all of the automations - it's easy to get carried away, particularly when you're ...
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MH
michelle h
11/29/18
Love this CRM!
What do you like best? Easy to use, straight forward and integrates with marketing efforts and client nurturing seamlessly. What do you dislike? Would be great to have some form of expansion modules, but with the API;s for so many, it is hardly missed. I so wish there was a mobile app for Hatchbuck (oh please please) I could use from the field. Let me know if there is some 3rd party integration that I can achieve this. What problems are you solving with the product? What benefits ...
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AW
Amanda W
11/29/18
Great Marketing Tool
What do you like best? The ease of viewing stats and being able to use a drag and drop builder. What do you dislike? Not being able to add contacts to lists instead of adding them with tags! What problems are you solving with the product? What benefits have you realized? We have had way more incoming flow of traffic!
