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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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Showing 111-120 out of 248
NT
Nicci T
04/03/19
Missed it so much!
What do you like best? TAGGING!! Full disclosure, I used to work at Hatchbuck. At my new position, we were using Hubspot, and I missed the tagging feature from Hatchbuck SO much. What do you dislike? If/Then scenarios would be great in the campaigns feature. However, you can really get around this using actions other places (like links in emails). Recommendations to others considering the product: When in doubt, use tags (or ask support- they are great!) What problems are ...
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AG
Andrew G
03/28/19
Slick - easy to use - great support - tags are a dream!
What do you like best? Loving the tag features so i can segment my contacts and then be really focused how i communicate with them.. What do you dislike? ... erm...couple of email template issues but HB upgraded to different systems which deleted that issue. What problems are you solving with the product? What benefits have you realized? ability to focus campaigns to the right contact easily and bring in more revenue to the business
03/28/19
Slick - easy to use - great support - tags are a dream!
What do you like best? Loving the tag features so i can segment my contacts and then be really focused how i communicate with them.. What do you dislike? ... erm...couple of email template issues but HB upgraded to different systems which deleted that issue. What problems are you solving with the product? What benefits have you realized? ability to focus campaigns to the right contact easily and bring in more revenue to the business
UI
User in Information Technology and Services
01/27/19
It wasn’t you, it was me
What do you like best? I really loved this product. When we were early stage and focused primarily on email marketing this was perfect and amazing. They were local and amazing people so we loved to support them. What do you dislike? They didn’t have the integrations we needed, primarily twilio>crm. They may have this sort of thing now but once you switch platforms it’s hard to get company buynin to do it again Recommendations to others considering the product: Great ...
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AI
Administrator in Information Technology and Services
01/23/19
Everything we need at for a great value
What do you like best? The platform is robust, yet simple and intuitive. The customer support is outstanding. We've been working with Katie (Culp) and the level of service and responsiveness leaves nothing to be desired. The on-boarding experience was hands down the best I've ever experienced with any technology solutions. What do you dislike? Filters for things like Tasks can be a little too subtle sometimes. For example, when I first navigate to the Tasks tab, the list is filtered ...
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AI
Administrator in Design
12/11/18
So many ways to stay involved
What do you like best? All the functionality to track and keep client's engaged What do you dislike? No ability to store pertinent client files What problems are you solving with the product? What benefits have you realized? Follow up with visuals. Client's get more excited about our product
AI
Administrator in Marketing and Advertising
12/07/18
Great product for agencies and small businesses
What do you like best? The customer support team. They're really responsive and kind. What do you dislike? The interface can be a little confusing at times, but they've made some changes recently to the dashboard that have helped. Recommendations to others considering the product: Take advantage of their helpful content and stellar support team when you have questions. What problems are you solving with the product? What benefits have you realized? Creating email ...
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PC
Patricia C
12/06/18
Perfect solution
What do you like best? Easy to use, simple, works as advertised What do you dislike? Some of our users experience slow interface experience, but others experience it just fine. Not sure if it’s the internal internet connection we may have. What problems are you solving with the product? What benefits have you realized? We know exactly if our email contacts open and/or click specific product emails. It makes things easier for our sales to contact warm leads.
ES
Executive Sponsor in Market Research
12/06/18
Easy and helpful
What do you like best? Ease of use of the interface, and good price value. What do you dislike? We've had trouble tagging responses to some of our forms and email blasts. What problems are you solving with the product? What benefits have you realized? We use it for the database of our contacts, and we reach out to them via HB. We also use it for our electronic newsletters and mailings. I also bcc the HB address to track my communications for sales. We do not track revenue or ...
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12/06/18
Perfect solution
What do you like best? Easy to use, simple, works as advertised What do you dislike? Some of our users experience slow interface experience, but others experience it just fine. Not sure if it’s the internal internet connection we may have. What problems are you solving with the product? What benefits have you realized? We know exactly if our email contacts open and/or click specific product emails. It makes things easier for our sales to contact warm leads.
