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BenchmarkONE (formerly known as Hatchbuck) has garnered widespread praise for its robust features, affordability, and user-friendly interface, making it a go-to solution for small to mid-sized businesses looking to improve their customer relationship management (CRM) and marketing efforts. The platform seamlessly combines email marketing, sales pipeline ...Read more
Combines marketing automation, CRM, and lead management into a single platform, eliminating the need for multiple software solutions.
Easy to use and intuitive, even for beginners with limited technical knowledge; onboarding and training users is straightforward.
Affordable compared to competitors, offering great value for small businesses.
A wide variety of features, such as email marketing, drip campaigns, automated follow-up, lead scoring, and customizable forms.
No mobile app currently available, limiting on-the-go accessibility for users.
Customer support hours are restricted, and some users experience delays in receiving urgent assistance.
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EG
Eric G
04/23/19
Hatchbuck. Perfect combination of CRM and Email-Marketing
What do you like best? As a small company, too many pieces can be overwhelming. Hatchbuck answers that need by giving us many tools (email, CRM, web integration). I like having one point of contact that answers all my questions. Probably their Automated Email System is the best part of the package because it lets a small company perform like a larger one. What do you dislike? Hatchbuck requires a lot of time to reach into the contacts, find the contact, update the contact. My ...
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04/23/19
Hatchbuck. Perfect combination of CRM and Email-Marketing
What do you like best? As a small company, too many pieces can be overwhelming. Hatchbuck answers that need by giving us many tools (email, CRM, web integration. I like having one point of contact that answers all my questions. Probably their Automated Email System is the best part of the package because it lets a small company perform like a larger one. What do you dislike? Hatchbuck requires a lot of time to reach into the contacts, find the contact, update the contact. My company ...
Read more
AI
Administrator in Utilities
04/23/19
so far, the program seems great. lots of capabilities and great templates
What do you like best? It has great filtering and tracking capabilities. I also find the daily success reports to be helpful. What do you dislike? I think that some of the design aspects are challenging, even when using the templates. It can be a little tricky getting things spaced properly and arranged in an aesthetically pleasing way. What problems are you solving with the product? What benefits have you realized? We were able to cancel our other emailing platform and just ...
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04/22/19
Hatchbuck Success
What do you like best? The interface is very user-friendly and makes navigating simple. I also love the team at HB...they always take on any challenge we give them and are there to help whenever we need it! What do you dislike? Hmmm...it would be nice if we didn't have to use a 3rd party to connect our calendar but we are still able to do so with Zapier. Recommendations to others considering the product: Worth every penny and you aren't locked into a contract which makes it easy to ...
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04/22/19
Hatchbuck Enables Entrepreneurs to Grow Their Businesses!
What do you like best? Hatchbuck makes it easy to build automated email campaigns the Nurture Prospects, Upsell and Crossell Customers and Engage New Prospects in a compelling and 1:1 way! What do you dislike? The Form design tool could be better. From what I hear, they are working on this right now! Recommendations to others considering the product: Make sure you have a plan for what types of Lead Nurture, Prospect Nurture and Client Nurture email campaigns you intend to execute ...
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KM
Kevin M
04/22/19
Hatchbuck Enables Entrepreneurs to Grow Their Businesses!
What do you like best? Hatchbuck makes it easy to build automated email campaigns the Nurture Prospects, Upsell and Crossell Customers and Engage New Prospects in a compelling and 1:1 way! What do you dislike? The Form design tool could be better. From what I hear, they are working on this right now! Recommendations to others considering the product: Make sure you have a plan for what types of Lead Nurture, Prospect Nurture and Client Nurture email campaigns you intend to ...
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KS
Kristin S
04/22/19
Hatchbuck Success
What do you like best? The interface is very user-friendly and makes navigating simple. I also love the team at HB...they always take on any challenge we give them and are there to help whenever we need it! What do you dislike? Hmmm...it would be nice if we didn't have to use a 3rd party to connect our calendar but we are still able to do so with Zapier. Recommendations to others considering the product: Worth every penny and you aren't locked into a contract which makes it ...
Read more
CE
C.J. E
04/22/19
Great SMB alternative to "Confusionsoft"!
What do you like best? Hatchbuck is very easy to sue. It covers all of the bases on what 99% of all B2B SMB's needs in a CRM and email marketing platform. What do you dislike? Company records could be a bit more robust, but they are constantly improving them, and you can accomplish a lot with custom fields. Recommendations to others considering the product: If you are serious about marketing automation for your SMB, look at Hatchbuck. What problems are you solving with ...
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04/22/19
Great SMB alternative to "Confusionsoft"!
What do you like best? Hatchbuck is very easy to sue. It covers all of the bases on what 99% of all B2B SMB's needs in a CRM and email marketing platform. What do you dislike? Company records could be a bit more robust, but they are constantly improving them, and you can accomplish a lot with custom fields. Recommendations to others considering the product: If you are serious about marketing automation for your SMB, look at Hatchbuck. What problems are you solving with the ...
Read more
04/03/19
Missed it so much!
What do you like best? TAGGING!! Full disclosure, I used to work at Hatchbuck. At my new position, we were using Hubspot, and I missed the tagging feature from Hatchbuck SO much. What do you dislike? If/Then scenarios would be great in the campaigns feature. However, you can really get around this using actions other places (like links in emails. Recommendations to others considering the product: When in doubt, use tags (or ask support- they are great! What problems are you solving ...
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