HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Amazing!

What do you like best? easy to use, easy to management tickets. What do you dislike? sometimes the server has a problems, sometimes too slow What business problems are you solving with the product? What benefits have you realized? Customer emails can be managed by several operators, reducing customer waiting times

Does anything and everything I need

What do you like best? I like the simplicity of the platform it does everything our business needs from a ticketing/knowledge base platform. What do you dislike? I've been using the platform for sometime now and there has not been much change to the design. It's not a problem, however, I look at it everyday and to freshen it up might be useful. What business problems are you solving with the product? What benefits have you realized? I was tasked to reduce some cost. We were using Zendesk ...

Great Product For Small/Medium Business

What do you like best? One of the features that is crucial to our business is have the 3 possible "brand portals" that allow my support team to support clients and users for different products with one queue. This has improved our ability to respond in a timely fashion as well as measure total support necessary in a huge way. What do you dislike? I think one of the limitations of the product is the nomenclature used for "Staff" and "Contacts" - not having the ability to put these into ...

very well

What do you like best? excellent platform, job fast and easy. very well! What do you dislike? nothing, all for now is ok.sometimes there is a problem with server,but in few time is solved Recommendations to others considering the product yes What business problems are you solving with the product? What benefits have you realized? I manage many emails with good result and feedback.

Excellent customizable service

What do you like best? Ease of use for both administrators and end users. - High level analytics through the Reporting features. - Easy to use interface to sort and respond to tickets. - Great technical and business support from the HF Team. What do you dislike? Some issues with configuring KB articles. There is some limitations in producing articles, however, Happyfox has been continually improving these features and many others. Recommendations to others considering the product ...

HappyFox Review

What do you like best? I like the customization within HappyFox What do you dislike? No project management features. We would like this to be ab all in one solution, and it is very nearly there. Recommendations to others considering the product If you are looking for a ticketing system, this is for you. We even have procurement section as well. What business problems are you solving with the product? What benefits have you realized? We are an IT company and use this for using our ...

Strong of HappyFox

What do you like best? I like the pest support from HappyFox suport team whereas any problem we face wecan get help by using chating with them. What do you dislike? It is difficult to say what I dislike becuase in our cumpany we are happy to use Happyfox. What business problems are you solving with the product? What benefits have you realized? Devoloping our Ticketing System and improve the ticking system to meet our rquirement any time we make change in our business processing.

Strong basic functionality - unclear how to get the most out of it

What do you like best? I like the notifications, canned responses and knowledge base adding. What do you dislike? Navigation from ticket to ticket. Sometimes a bit slow to process. Recommendations to others considering the product Play around to get used to it. What business problems are you solving with the product? What benefits have you realized? Keeping our users happy. Realizing we can turn our convos into relevant kb articles.

Great Service

What do you like best? It helps us keep our work organized, while still getting email notifications. What do you dislike? Not being able to close tickets through email. What business problems are you solving with the product? What benefits have you realized? Organization of information and ease of communication between sites and admin.

HappyFox is a valuable tool for our business.

What do you like best? The ease of use is excellent. Training a new user is very easy. What do you dislike? Some reports are too big in size and do not compute properly. What business problems are you solving with the product? What benefits have you realized? We are using Happyfox as a Customer Service tool. It allows us to quickly pull up relevant customer information to better serve our customer service agents in communicating.