HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Very good helpdesk system

What do you like best? I like how easy it is to use and understand from the beginning. What do you dislike? I still have not find anything that I can complain for What business problems are you solving with the product? What benefits have you realized? I use to take support tickets for many web localization platforms.

Best Helpdesk Software on the Market

What do you like best? The simplicity and design of Happyfox. We have multiple engineers using the software and all are able to update each other on our ongoing tickets. What do you dislike? The mobile applications are not brilliant. Recommendations to others considering the product I would highly recommend Happyfox to anyone considering an application to run a helpdesk. With minimum configuration Happyfox can be in use and working for you What business problems are you solving with ...

Answer to our Ticketing Needs

What do you like best? Very customizable, ratings, customer feedback. Website templates, email notifications and feedback are a major positive difference between happyfox and other ticket systems. What do you dislike? Not as easy to use as I would like. Can't see multiple users on the same ticket and if someone is editing the ticket at the same time. Recommendations to others considering the product Good All around product. No customer ratings or reporting. Could be a little better with ...

Fantastic Sfotware!

What do you like best? It is a fantastic Software to for client management. I work for a Medical Website/CRM company and I use HappyFox regularly to put in tickets to help advance our clients needs. It is a great software that flows seamlessly into our company's daily routine. What do you dislike? Sometimes the software does not send reminders to our team when a ticket is complete so we can notify the client. What business problems are you solving with the product? What benefits have ...

Useful and working platform

What do you like best? It's immediate, fast, useful for a lot of purposes. It improved and fastened customer service. What do you dislike? I don't think there's anything I dislike What business problems are you solving with the product? What benefits have you realized? Improvement of customer service, faster responses to clients

Support Deparment - Tickets Tracking Tool

What do you like best? Happyfox is a very flexible, reliable product allowing me to track all the tickets sent in by our customers. It allows us to track the entire life cycle of the support ticket. This allows us to look at ways we can improve our support responses to our customers. It also helps us to keep things on track and stay on top of things. Very good tool to distribute work load evenly among our team What do you dislike? Not many things to Report here but I dislike the fact that ...

Easy to Use

What do you like best? The overall ease of use of the product. Very user friendly What do you dislike? Sometimes the reports are hard to understand when setting up What business problems are you solving with the product? What benefits have you realized? To have a system where all requests received could be managed in one central location. We have noticed an increase in customer service

Intuitive HelpDesk Solution

What do you like best? Integrate with other services. Automation tools Self-service tools What do you dislike? Reporting: getting the daily new, open, resolved and closed ticket by email Full-Featured mobile application (for Android and iOS What business problems are you solving with the product? What benefits have you realized? Customer Service, SLA automation. Centralized ticketing system to manage all products and Service we offer

Good

What do you like best? It's a good platform, very intuitive and really useful. It's a good way to manage mails and keep track of requests and problems from clients. The advanced seach is also pretty useful. Easy to intastall and easy to use. What do you dislike? I think maybe the graphic could be better. The layout is too broad and there's too space between elements. The real problem is the antispam folder. I had some problems with it and couldn't visualize it correctly. Recommendations ...

Comprehensive Toolset for Issue Management

What do you like best? Report Generation - I use this feature to send periodic reports on our resolutions What do you dislike? Price - We would love to extend this to other staff members, however the cost is very high Recommendations to others considering the product reducing the prices! What business problems are you solving with the product? What benefits have you realized? The ability for us to manage all solutions we offer with one application for tracking of issues and displaying ...