HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Happy Fox Review

What do you like best? I really like the work flow and how easily it is to modify it to your liking. Another thing I like about Happy Fox is that you can easily maneuver through the system and find old tickets extremely easily and fast. it really helps me stay organized. What do you dislike? I don't really like the dashboard and how it shows everyone's tickets and not just tickets assigned to me. if maybe it could at first show you just your own tickets that might be a little more ...

Works well

What do you like best? Easy to use. provides good analytics regarding different web pages and usage time What do you dislike? the chats can be difficult to navigate sometimes What business problems are you solving with the product? What benefits have you realized? connecting with those visiting the website with questions

GREAT PRODUCT!

What do you like best? The easy integration with our shopify store. What do you dislike? not much to dislike, the application works flawless with our shopify solution. What business problems are you solving with the product? What benefits have you realized? Live chat with customers, also answering our facebook questions in one location

A solid and flexible solution for our growing company

What do you like best? HappyFox's Support Team is top notch, and my agent Leo has been very helpful during the pre-launch phase and ongoing. Pairing smart rules with custom categories (each with their own auto-response templates has been very helpful for us and ensures that our customers understand where their tickets are at each stage of the escalation process. What do you dislike? Every issue that I've had with the platform has been addressed, other than a few pending feature ...

happyfox review

What do you like best? it is quick and easy to use with a simple design. What do you dislike? Customers should have a log on portal to chekc status of tickets. What business problems are you solving with the product? What benefits have you realized? It is poriving a good platfoirm for us to connect with customers.as well as being great for customer accounts and information

HappyFox helps us stay organized and efficient with our client calls

What do you like best? We can create as many customTicket categories we need to help us manage ongoing and follow up tickets easily. The reporting is great and helps us track resolutions by staff member and also helps us see ticket volume by client. We can also easily search to see the most common reasons for calls and help to minimize any issues. What do you dislike? We do not like when we respond to a ticket that it bumps our ticket to the top of the queue but doesn't show our response ...

Reliable platform

What do you like best? The visitor IP address after the chat is great. Really helpful for archetypes of users. What do you dislike? The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better. Recommendations to others considering the product Happyfox chat is seamless out of the box. The UI is extremely pretty. What business problems are you solving with the product? What benefits have you realized? Re-engaging ...

Working with HappyFox has been easy and rewarding

What do you like best? The functionality of HappyFox itself is great. We've also been in constant communication with our rep which has made setup easy. What do you dislike? We are having some difficulty with API integration so if that was a bit easier that would be nice, though some of our issues have to do with the apps we want to integrate and not necessarily HappyFox. What business problems are you solving with the product? What benefits have you realized? We're able to communicate ...

New User to Happy Fox

What do you like best? The ability to customise it to your needs. The tracking of tickets from start to finish. What do you dislike? It doesn't seem to understand out of office replies. This is something that im sure we can get around but with us been new to the system we haven't found the solution yet. Recommendations to others considering the product its very adaptable and can also use this in over parts of the business rather then just a helpdesk. What business problems are you ...

CTO

What do you like best? Product is very User Friendly and easy to setup What do you dislike? Need a better survey after the ticket is closed What business problems are you solving with the product? What benefits have you realized? Inter Helpdesk Function to address user reported issues