HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Excellent help desk app for our company

PROS & CONS What are the best aspects of this product? I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers. What aspects are problematic or could work better? I have no specific complaints. I request the vendor to keep adding more out of the box reporting as ...

Simple and easy to use

What do you like best? HappyFox is simple and easy to use. Training new hires on how to use this program is very easy. What do you dislike? The search option could be a little broader -- any spelling mistakes and you are unable to find what you are looking for. What business problems are you solving with the product? What benefits have you realized? HappyFox is able to help us keep up with our customer service issues and promptly dealing with all concerns in a timely manner.

HappyFox is easy to use and a great resource!

What do you like best? I like that HappyFox chat allows you to save history so that we can share conversations between colleagues as necessary for learning purposes. It's also nice to be able to have multiple users active at the same time. What do you dislike? I wish that the alert system was more abrupt and easier to spot chats when they chat is in the background. What business problems are you solving with the product? What benefits have you realized? We have clients reach out to our ...

HappyFox has made us happy so far!

What do you like best? We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we ...

Ideal software for your help desk process

PROS & CONS What are the best aspects of this product? My client chose this software because it meets their needs for the following: availability of reliable customer support, email/phone support and regular updates, mobile access for users, inventory management system for equipment reservations and loans, report generation of historical ticketing data, knowledge base and FAQs, ability to search historical or existing tickets, automated backup and easy recovery process, ability to ...

Great Experience

What do you like best? The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively with the clients to get them the needs that they so desperately need from our business to do a good job for them and provide the conversation points that they need to make an educated purchase for our products. What do you dislike? The cost per user. Each package should be like 20-30 dollars per set of like 5 users. ...

user friendly

What do you like best? It's a simple and clean. and you can see multiple chats on one screen, so that's always nice to not have to minimize screens. What do you dislike? it's not always intuitive. I want to be able to link it to the Happy fox ticket, but I haven't been able to. I was told that there is a way, but if it was easier to figure out, so i can just log the chat history into the customer's open ticket. Recommendations to others considering the product If you're gonna have ...

ease-able chat system

What do you like best? easy to use and friendly functional interface, that's two point makes happyfox chat really get me into this software, and also give me a little time to setup this software What do you dislike? maybe about price, a little expensive but what i got from happyfox make it worth to try, after you install it, you will get stick to it. Recommendations to others considering the product good, software, easy to integrated to popular apps What business problems are you ...

Easy to Use and Helps our Business A lot!

What do you like best? How Phone Calls Made, and Chat messages are created as Tickets. What do you dislike? Nothing, HappyFox is the Best! HappyFox fits the needs of our business. Recommendations to others considering the product Alerts on Screen when viewing other Programs. What business problems are you solving with the product? What benefits have you realized? Our support network has become organized and easy to keep track of.

Satisfied client for almost 2 years

What do you like best? easy to use and perfect fit for our IT Team and user community. Smart rules have streamlined our workflow and automated some of our ordering. What do you dislike? I'd like to be able to change the availability of my team and to designate more than one administrator. Recommendations to others considering the product DO a trial, but be ready to give the trial 100% of your effort. It takes time to test out all the features. Also have your requirements ready to work ...