HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Great product for a Greenfield Help Desk install

What do you like best? Daily ease of use and ability to report. It gives me a single point of entry for support issues that I can address anywhere. What do you dislike? End user integration takes work and training Recommendations to others considering the product For a web based solution with multiple API hooks, it makes modernizing the ticketing system a breeze. What business problems are you solving with the product? What benefits have you realized? We have used this for over three ...

I'm a happy HappyFox user

PROS & CONS What are the best aspects of this product? HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support team is prompt and helpful. In short, the app offers a great way to manage our company’s customer support and we are happy HappyFox users. What aspects are problematic or could work better? The app fulfills all my needs. The only thing I would like added is multiple ...

Gives value for investment

PROS & CONS What are the best aspects of this product? HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time. The advantages are excellent after sales support, fantastic email integration, and smart rules that help us to improve every day. What aspects are problematic or could work better? There are many areas for improvement: Employee wise filter is not available, I cannot ...

HappyFox has been very useful for our company

PROS & CONS What are the best aspects of this product? I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I like the fact that our customers can simply use their email for their queries and don’t need to log into a website to create or view tickets. What aspects are problematic or could work better? Our company adores HappyFox and we don’t have any major dislikes or ...

Very satisfied with HappyFox

What do you like best? We love how user friendly it is. It's efficient, easy and overall a great business to customer experience. What do you dislike? We have a lot of instances where we need to send outgoing emails to individuals. Unfortunately, it is not that easy to send an out bound email unless the constituent emailed you first. We would like it if the software provided an easier solution to that. Recommendations to others considering the product HappyFox is a great tool. It ...

Intuitive and valuable

What do you like best? The platform is easy to setup and configure. I migrated our department to HappyFox in one week. The canned reports, automation, and ticket queues are intuitive and deliver value right away. Extremely fast and courteous service. I never needed to take advantage of the API, but it is my understanding that even more customization is available through this option. What do you dislike? I would like more filter options in the queue filter for date/time like LAST WEEK, ...

Loved using this product

What do you like best? HappyFox is intuitive, attractive, and very user friendly. Everything step of using the product (especially compared to other products felt well thought out and nice to use. All of the screens look sleek and modern, all of the emails that are sent through the system are simple and attractive. The different view options made a lot of sense. What do you dislike? I didn't have any problems with HappyFox when I used it, especially compared to other products that have ...

Elegant and simple software

PROS & CONS What are the best aspects of this product? The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth integration with other apps, and finally, dependable uptime and reliability. What aspects are problematic or could work better? The system can be a bit slow sometimes but this may be because I have about 1000 tickets and contacts. The basic contacts is set up for individual ...

Happy With HappyFox

What do you like best? Getting set up with HappyFox and their friendly sales and support staff was a breeze. They we're very transparent with the capabilities of their platform and provided an exceptional demo of features prior to signing up. Post registration, the Happy Fox ticketing system has been a turned our chaotic email based support system, into a fluid ticketing system. Additionally, the advanced customization features of the Knowledge Base and multi-branding options allows us to ...

Good ticketing app for small businesses

PROS & CONS What are the best aspects of this product? HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use. What aspects are problematic or could work better? Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is ...