HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Top class customer and ticket tracking system

PROS & CONS What are the best aspects of this product? We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders. What aspects are problematic or ...

Top class customer and ticket tracking system

PROS & CONS What are the best aspects of this product? We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders. What aspects are problematic or ...

Game Changer!

What do you like best? As a registered staff member there are plenty of customizable options and features from reports and branding to SLA and ticket types. What do you dislike? I wish there were more customized options available for customers as there are for registered staff members. What business problems are you solving with the product? What benefits have you realized? Our company has a competitive advantage by offering our customers with an on-line portal for self-reporting their ...

Makes it easy to keep track of your tickets

PROS & CONS What are the best aspects of this product? I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address. What aspects are problematic or could work better? We had a few issues when we started out, but all the problems have been resolved now. What specific problems in your company were solved by this product? We use HappyFox as ...

Amazing customer support

PROS & CONS What are the best aspects of this product? HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us. What aspects are problematic or could work better? The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use ...

Top class customer and ticket tracking system

PROS & CONS What are the best aspects of this product? We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders. What aspects are problematic or ...

Makes it easy to keep track of your tickets

PROS & CONS What are the best aspects of this product? I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address. What aspects are problematic or could work better? We had a few issues when we started out, but all the problems have been resolved now. What specific problems in your company were solved by this product? We use HappyFox as ...

Amazing customer support

PROS & CONS What are the best aspects of this product? HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us. What aspects are problematic or could work better? The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use ...

Fast and friendly support

PROS & CONS What are the best aspects of this product? I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the reporting feature enables me to create custom reports for my needs. What aspects are problematic or could work better? The major drawback is the system does not offer reminders to remind administrators about important tickets. A huge backlog occurs when more ...

Meets our needs for a multi-brand, multiple team technical service department

What do you like best? Flexibility. With HappyFox, it is so easy to change the configuration to meet our ever-changing needs. We can do this easily via the built-in tools and extensive knowledgebase they offer and none of it requires coding. The use of the REST API makes integration with other services we use seamless if these services are not already integrated with HappyFox. They keep adding more and more features and do not raise the price. This is not a ticketing system that will ...