HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Happyfox is a good tool to manage our tickets by department

What do you like best? currently in the company we are using happyfox to manage the internal and external tickets of the company has been very beneficial for us since we can keep the tickets organized by department, person or specific project which has saved us a great deal so far amount of time and effort also keeps us connected since there is a portal where you can track the ticket and evaluate the progress and comment on what is happening or see the updates and react to the dashboard ...

Very user friendly

What do you like best? HappyFox is very simple to use. My response time has been shortened. We can now operate more careerfully. The software has been easy to use and is secure without interruption. The rewards of sales support, great email incorporation and smart guidelines that help us improve each day are outstanding. What do you dislike? My issue is the need to develop mobile apps to enable a user to address tickets on the go. What problems are you solving with the product? What ...

Easy to use

What do you like best? Happy fox is a great implementation for our customer service team What do you dislike? They are still working on extension app varieties but is already better than many others Recommendations to others considering the product: Great customer service platform. Easy to use What problems are you solving with the product? What benefits have you realized? Customer service case tracking became easier

Gives value for investment

PROS & CONS What are the best aspects of this product? HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time. The advantages are excellent after sales support, fantastic email integration, and smart rules that help us to improve every day. What aspects are problematic or could work better? There are many areas for improvement: Employee wise filter is not available, I cannot ...

Good ticketing app for small businesses

PROS & CONS What are the best aspects of this product? HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use. What aspects are problematic or could work better? Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is ...

Excellent help desk app for our company

PROS & CONS What are the best aspects of this product? I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers. What aspects are problematic or could work better? I have no specific complaints. I request the vendor to keep adding more out of the box reporting as ...

Great product

What do you like best? I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing What do you dislike? I'm not a big fan of the application. It's not as customizable as the webpage. Show More What problems are you solving with the product? What benefits have you realized? It has streamlined the process of maintaining our stores.

Great product

What do you like best? I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing What do you dislike? I'm not a big fan of the application. It's not as customizable as the webpage. What problems are you solving with the product? What benefits have you realized? It has streamlined the process of maintaining our stores.

FIXED: Poor Customer Support, Doesn't answer emails or messages

Unfortunately despite our like of the service their Customer Support is not very good. They claim 24/7 customer support but now it is more than 48 hours and have had no response to 4 phone calls where I left messages, and three emails and 2 submitted support tickets.For a company that is in business to help company's provide great customer support they need to take care of their own house.UPDATE: Happyfox certainly went above and beyond after my initial complaint and fixed my problem. I am ...

A good program but could be faster and more organizaed

What do you like best? It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it. What do you dislike? it's very hard to see new e-mails coming in which is important. There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. Recommendations to others considering the product: Look at ...