Halp Reviews in February 2025: User Ratings, Pros & Cons

Halp halped streamlined support tickets

What do you like best? Makes service tickets so simple to follow-up on. I love being able to reply and give updates right in Slack - also feel like the response time on the other end is much faster because it's so simple What do you dislike? Nothing really so far.. I guess when it was pulling tickets from ServiceCloud the layout was kind of messy What problems are you solving with the product? What benefits have you realized? I think communication and problem-solving is much better ...

Convenient and quick way to submit tickets

What do you like best? Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done. What do you dislike? I can't say that there is too much to dislike. It's a simple interface, so it doesn't really provide some extremely robust functionality. ...

Halps me out!

What do you like best? It's so easy to create a ticket for our internal team. Before I had to send an email and now I can just slack somebody and use the ticket emoji! What do you dislike? The whole company can see my problems. Sometimes this is good but sometimes it's embarrassing. What problems are you solving with the product? What benefits have you realized? I am getting faster resolutions to my internal problems.

Integration is good, not sure why everyone has to know

What do you like best? I like that it's integrated with slack. It's easy to submit tickets, not sure that's in IT's favor though. What do you dislike? I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team. Recommendations to others considering the product: Find something less public, or know that tickets won't be private. What problems are you solving with the product? What ...

Great Ticketing Platform

What do you like best? Halp allows us to notify our system administrators whenever there is a pending ticket in the way. This allows for easy communication between user and admins. What do you dislike? Honestly, I do not dislike anything about Halp What problems are you solving with the product? What benefits have you realized? Communication between user and admins. They are very fast ticket times.

Awesome helpdesk inside Slack!

What do you like best? This is almost a fully featured helpdesk system within the confines of Slack. The integrations help it co-exist with an existing ticketing system should you desire. What do you dislike? We pulled the plug and are 100% using Halp in Slack for helpdesk tickets. The problem we have is notifications for after-hours. Slack and thus Halp does not have an effective notification method for on-call technicians. Integration with OpsGenie or another similar system would be ...

Halps me out!

What do you like best? It's so easy to create a ticket for our internal team. Before I had to send an email and now I can just slack somebody and use the ticket emoji! What do you dislike? The whole company can see my problems. Sometimes this is good but sometimes it's embarrassing. What problems are you solving with the product? What benefits have you realized? I am getting faster resolutions to my internal problems.

Great Ticketing Platform

What do you like best? Halp allows us to notify our system administrators whenever there is a pending ticket in the way. This allows for easy communication between user and admins. What do you dislike? Honestly, I do not dislike anything about Halp What problems are you solving with the product? What benefits have you realized? Communication between user and admins. They are very fast ticket times.

Integration is good, not sure why everyone has to know

What do you like best? I like that it's integrated with slack. It's easy to submit tickets, not sure that's in IT's favor though. What do you dislike? I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team. Recommendations to others considering the product: Find something less public, or know that tickets won't be private. What problems are you solving with the product? What ...

Help is the tool we needed

What do you like best? We had been looking for a way to engage our customers on slack. It wasnt manageable before Halp came around. Anyone looking to have an effective engagement on Slack with customers or internal customers should get Halp What do you dislike? Excited for Halp to expand integrations over time. What problems are you solving with the product? What benefits have you realized? We had initially focused on engaging with customers that were using our APIs and how to ...