Halp Reviews in February 2025: User Ratings, Pros & Cons

"Great Product! Helped our team efficiency."

What do you like best about Halp? Halp is easy to use and encourages end users to submit tickets, allowing our IT Team to more efficiently track tickets and response times. What do you dislike about Halp? It comes with the problems of any new product in development but they are constantly innovating and pushing new updates. Every iteration of Halp is a dramatic upgrade and you can see that the team is hard at work What problems is Halp solving and how is that benefiting you? Halp changed ...

Halp is hands down our best vendor

What do you like best? It's easy, useful, and affordable. Their customer service is also top notch! What do you dislike? Setup was so easy that I overthought it. Show More What problems are you solving with the product? What benefits have you realized? We can now keep a log of typical issues and their resolutions. Requests are no longer forgotten about. We're saving time by using Halp instead of a traditional ticketing system.

Halp is hands down our best vendor

What do you like best? It's easy, useful, and affordable. Their customer service is also top notch! What do you dislike? Setup was so easy that I overthought it. What problems are you solving with the product? What benefits have you realized? We can now keep a log of typical issues and their resolutions. Requests are no longer forgotten about. We're saving time by using Halp instead of a traditional ticketing system.

Great tool for organizing our team

What do you like best? Easy for all parties involved to adopt. Consumers had little impact to their workflow What do you dislike? We've had a few hiccups obviously as Halp is a newer piece of tech. Kudos to their support team however, bug have been fixed quickly and features have been delivered quickly. Recommendations to others considering the product: Halp is a great alternative if you're looking for a ticketing systems but don't want to introduce the toil of using an additional ...

Great tool for organizing our team

What do you like best? Easy for all parties involved to adopt. Consumers had little impact to their workflow What do you dislike? We've had a few hiccups obviously as Halp is a newer piece of tech. Kudos to their support team however, bug have been fixed quickly and features have been delivered quickly. Show More Recommendations to others considering the product: Halp is a great alternative if you're looking for a ticketing systems but don't want to introduce the toil of using ...

A little tough to get used to, but really nice integration tool

What do you like best? I like how you can reopen or respond to cases directly from Slack. It keeps things very central and organized What do you dislike? I don't like how many email notifications it sends each time there is an update to the case. I feel like maybe one notification for each update would suffice. What problems are you solving with the product? What benefits have you realized? This has helped us resolve internal access/permission requests in a much more efficient ...

Awesome helpdesk inside Slack!

What do you like best? This is almost a fully featured helpdesk system within the confines of Slack. The integrations help it co-exist with an existing ticketing system should you desire. What do you dislike? We pulled the plug and are 100% using Halp in Slack for helpdesk tickets. The problem we have is notifications for after-hours. Slack and thus Halp does not have an effective notification method for on-call technicians. Integration with OpsGenie or another similar system would be ...

Convenient and quick way to submit tickets

What do you like best? Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done. What do you dislike? I can't say that there is too much to dislike. It's a simple interface, so it doesn't really provide some extremely robust functionality. ...

A little tough to get used to, but really nice integration tool

What do you like best? I like how you can reopen or respond to cases directly from Slack. It keeps things very central and organized What do you dislike? I don't like how many email notifications it sends each time there is an update to the case. I feel like maybe one notification for each update would suffice. What problems are you solving with the product? What benefits have you realized? This has helped us resolve internal access/permission requests in a much more efficient ...

Halp halped streamlined support tickets

What do you like best? Makes service tickets so simple to follow-up on. I love being able to reply and give updates right in Slack - also feel like the response time on the other end is much faster because it's so simple What do you dislike? Nothing really so far.. I guess when it was pulling tickets from ServiceCloud the layout was kind of messy What problems are you solving with the product? What benefits have you realized? I think communication and problem-solving is much ...