Halp Reviews in April 2025: User Ratings, Pros & Cons

"Must-Have for Slack Connect"

What do you like best about Halp? It has been an absolute game-changer for managing customer requests from Slack Connect. What do you dislike about Halp? I don't have much that I dislike, although it would be useful to have some alerting for when tickets are sitting in the queue too long. What problems is Halp solving and how is that benefiting you? We initially started using Halp to manage support requests from our customers in Slack. We have since then expanded usage to manage support ...

"Simple way to organize tickets"

What do you like best about Halp? Simple interface and easy to organize tickets by status. Easy to assign and re-assign tickets. Easy for new staff to learn. I highly prefer HALP over Zendesk because of the simple and clean interface. What do you dislike about Halp? Metrics are lacking. I would like to see more types of reports such as tickets completed per person per day, responses per person per day, etc. I currently have to manually keep track of the tickets I claim and complete per ...

"Great way to easily use Slack and ticketing combined!"

What do you like best about Halp? It is a great way to make ticketing conversational and to store and preserve the conversation in a ticket. This is especially helpful as Slack has become the most 'organic' way for my organization to talk to one another. Ticketing has always been a burden and it has been difficult for our organization to adopt Jira. Halp has bridged that adoption difficulty. What do you dislike about Halp? I do not have anything that I dislike. I would say that they could ...

"Great way to easily use Slack and ticketing combined!"

What do you like best about Halp? It is a great way to make ticketing conversational and to store and preserve the conversation in a ticket. This is especially helpful as Slack has become the most 'organic' way for my organization to talk to one another. Ticketing has always been a burden and it has been difficult for our organization to adopt Jira. Halp has bridged that adoption difficulty. What do you dislike about Halp? I do not have anything that I dislike. I would say that they could ...

"Halp has been a game changer for our support teams"

What do you like best about Halp? Halp allows us to quickly create and manage requests in Slack that are managed within our JIRA environment. What do you dislike about Halp? I haven't found anything yet that I dislike. What problems is Halp solving and how is that benefiting you? We are utilizing Halp for our IT, HR, and external customer support teams to provide better response times and quick issue creation in Jira when needed.

"Halp has been a game changer for our support teams"

What do you like best about Halp? Halp allows us to quickly create and manage requests in Slack that are managed within our JIRA environment. What do you dislike about Halp? I haven't found anything yet that I dislike. What problems is Halp solving and how is that benefiting you? We are utilizing Halp for our IT, HR, and external customer support teams to provide better response times and quick issue creation in Jira when needed.

"Very Easy to Use!"

What do you like best about Halp? Seemless integration into our environment. What do you dislike about Halp? Maybe a good idea to have certain standard templates available to choose from. Not hard to navigate though. What problems is Halp solving and how is that benefiting you? Easier ticket creation, reporting and accessibility.

"Very Easy to Use!"

What do you like best about Halp? Seemless integration into our environment. What do you dislike about Halp? Maybe a good idea to have certain standard templates available to choose from. Not hard to navigate though. What problems is Halp solving and how is that benefiting you? Easier ticket creation, reporting and accessibility.

Great Product! Helped our team efficiency.

What do you like best? Halp is easy to use and encourages end users to submit tickets, allowing our IT Team to more efficiently track tickets and response times. What do you dislike? It comes with the problems of any new product in development but they are constantly innovating and pushing new updates. Every iteration of Halp is a dramatic upgrade and you can see that the team is hard at work What problems are you solving with the product? What benefits have you realized? Halp ...

"Great Product! Helped our team efficiency."

What do you like best about Halp? Halp is easy to use and encourages end users to submit tickets, allowing our IT Team to more efficiently track tickets and response times. What do you dislike about Halp? It comes with the problems of any new product in development but they are constantly innovating and pushing new updates. Every iteration of Halp is a dramatic upgrade and you can see that the team is hard at work What problems is Halp solving and how is that benefiting you? Halp changed ...