Halp Reviews in February 2025: User Ratings, Pros & Cons

"Halp just works!"

What do you like best about Halp? The SLACK integration makes using Halp easy for our agents and users. What do you dislike about Halp? When viewed mobily on a browser, I am unable to read any of the ticket information due to the outer frames taking up so much space and being set to absolute widths. What problems is Halp solving and how is that benefiting you? I'm sure we save some time not having to go back and forth between SLACK and a seperate ticketing system. We are solving IT issues ...

"Very intuitive and halpful"

What do you like best about Halp? Very user-friendly and easy to navigate. What do you dislike about Halp? There isnt much that I dislike about Halp, if there is anything at all. I can't complain. What problems is Halp solving and how is that benefiting you? Allocating tickets on Slack across multiple teams and making sure things get done as well as accountability

"Easy and simple IT Help Desk"

What do you like best about Halp? Easy to use dashboard and teams bot that simplifies and tracks our tickets. Allows us to keep using the system we're used to without too many changes. The price and features are great! What do you dislike about Halp? The teams bot can glitch, and cases may not update. I double-check the dashboard every now and then to ensure the cases are up-to-date. IF you have too many cases open it can be hard to see all you're active cases from teams. You need yo use ...

"Easy and simple IT Help Desk"

What do you like best about Halp? Easy to use dashboard and teams bot that simplifies and tracks our tickets. Allows us to keep using the system we're used to without too many changes. The price and features are great! What do you dislike about Halp? The teams bot can glitch, and cases may not update. I double-check the dashboard every now and then to ensure the cases are up-to-date. IF you have too many cases open it can be hard to see all you're active cases from teams. You need yo use ...

"Halp just works!"

What do you like best about Halp? The SLACK integration makes using Halp easy for our agents and users. What do you dislike about Halp? When viewed mobily on a browser, I am unable to read any of the ticket information due to the outer frames taking up so much space and being set to absolute widths. What problems is Halp solving and how is that benefiting you? I'm sure we save some time not having to go back and forth between SLACK and a seperate ticketing system. We are solving IT issues ...

"Very intuitive and halpful"

What do you like best about Halp? Very user-friendly and easy to navigate. What do you dislike about Halp? There isnt much that I dislike about Halp, if there is anything at all. I can't complain. What problems is Halp solving and how is that benefiting you? Allocating tickets on Slack across multiple teams and making sure things get done as well as accountability

"Simple way to organize tickets"

What do you like best about Halp? Simple interface and easy to organize tickets by status. Easy to assign and re-assign tickets. Easy for new staff to learn. I highly prefer HALP over Zendesk because of the simple and clean interface. What do you dislike about Halp? Metrics are lacking. I would like to see more types of reports such as tickets completed per person per day, responses per person per day, etc. I currently have to manually keep track of the tickets I claim and complete per ...

"If your org runs on Slack, you need Halp."

What do you like best about Halp? As an IT Ops lead, Halp is the easiest way to put support at our users' fingertips. I've used Halp integrated with Jira at 2 organizations now and the level of integration just gets better and better. What do you dislike about Halp? Certain functionality is still missing which makes complex Jira workflows hard or impossible to handle (like approval flows) and request participants are not synced with Jira. These things are in the pipeline, but I've had to ...

"Must-Have for Slack Connect"

What do you like best about Halp? It has been an absolute game-changer for managing customer requests from Slack Connect. What do you dislike about Halp? I don't have much that I dislike, although it would be useful to have some alerting for when tickets are sitting in the queue too long. What problems is Halp solving and how is that benefiting you? We initially started using Halp to manage support requests from our customers in Slack. We have since then expanded usage to manage support ...

"Must-Have for Slack Connect"

What do you like best about Halp? It has been an absolute game-changer for managing customer requests from Slack Connect. What do you dislike about Halp? I don't have much that I dislike, although it would be useful to have some alerting for when tickets are sitting in the queue too long. What problems is Halp solving and how is that benefiting you? We initially started using Halp to manage support requests from our customers in Slack. We have since then expanded usage to manage support ...