Halp Reviews in February 2025: User Ratings, Pros & Cons

"Halp is exactly what we needed!"

What do you like best about Halp? HHalp has streamlined our support to our users, especially in a Work From Home environment. Our office communication is exclusively on Slack, so having a system that helps us BUT is also user-friendly - you can't go wrong. What do you dislike about Halp? Halp is pretty notification-heavy, we get pings from our Triage Channel, Request Channel, Atlassian Assist app, and Threads. I know these can be customized but it can be overwhelming at times. Their ...

"Great"

What do you like best about Halp? I think it is simple to use when it comes to managing tickets and keeping everything organized. I also love their answers feature since I make use of that feature very often (for FAQs). I use Halp through both the website directly and through the slack integration. What do you dislike about Halp? I can't think of anything I dislike about Halp since I feel that it is a simple to use app via slack. What problems is Halp solving and how is that benefiting ...

"Painless Service Desk"

What do you like best about Halp? One touch ticket creation via emoji from slack DM What do you dislike about Halp? Nothing! This is the best solution if you want to keep comms in slack while keeping your staff insulated from navigating a new helpdesk software What problems is Halp solving and how is that benefiting you? General support, IT metrics, and integrations with our onboarding tools

"A great addition to our company that's provided incredible value that's incredibly intuitive."

What do you like best about Halp? This provided us with a super simple-to-setup internal support system that does it all and does it with almost no learning curve. Out of the box, it has everything you'll need to handle incoming tickets, and the end-user experience is fantastic as well. Out of all of the apps we use in our company Slack, this is by far our most valuable. As a two-man tech team, it's been great for us to be able to set up our SLAs and save time with automated responses for ...

"A huge help to our organization"

What do you like best about Halp? Help allows us to fully integrate Slack and Jira Service Manager. This allows our users to enter tickets directly inside the chat interface. Furthermore, it keeps the whole team up to date with their issues and their resolution. What do you dislike about Halp? I wish there were a way to privatize the responses so it was less likely to have private details in the main ticket channel in Slack. What problems is Halp solving and how is that benefiting you? The ...

"Halp is an amazing tool that has increased our efficiency and overall helped our company to scale!"

What do you like best about Halp? I love how streamlined Halp is! How it integrates fully with slack and Jira. It helps so much to have everything in one spot for employee's. What do you dislike about Halp? I think the name change was a big miss! Halp was such a fun name and now the company needed to relearn and understand it is now "assist". What problems is Halp solving and how is that benefiting you? Its saving our teams a ton of time and ensuring everyone gets an answer in a timely manner.

"Halp makes ticketing effortless and fun"

What do you like best about Halp? Halp reduces the friction to submitting a ticket - our employees are already using Slack for all communication, and having Halp means we can continue to do that while still tracking and delegating work. What do you dislike about Halp? There's not a lot to dislike - and most of my issues are with Slack, not with Halp itself. Since it's a newer product, it's not quite as customizable as a fully mature ticketing system that's been around for a while, but I'm ...

"Amazing"

What do you like best about Halp? The integration and ease of use with slack are invaluable. Also, having access to a web-based console makes all the difference if we want to escape slack for a bit. What do you dislike about Halp? The notification system is a little weird to get used to and feels clunky. Seeing multiple notifications for the same thread is a tad annoying when you're the admin and responding on the ticket. What problems is Halp solving and how is that benefiting you? All of ...

"Halp + Slack = <3"

What do you like best about Halp? We have been using Halp for about a year now. We started using Halp as a simple way to submit & track internal IT tickets within Slack. Our entire engineering team has since adopted Halp as the primary interface for all engineering tickets across all departments. The interface is easy for Slack users to adopt, and Halp provides a simple workflow to document issues and track performance. If you currently use Slack and do not have a ticketing system, or have ...

"Easy To Use, Modern Look and Feel (think emojis), Slack Integration"

What do you like best about Halp? I love the ticket emoji feature; easy to turn a direct message into a ticket to work on later. I also love the integration with Slack because I can easily see which tickets have been responded to when I start my day and throughout the day. What do you dislike about Halp? I'm not too fond of the maximum number of picklist options (we have more than 10 types of tickets we want to distinguish). It would be great to be able to inline edit ticket columns without ...