HaloITSM Reviews in January 2025: User Ratings, Pros & Cons

"Good quality and highly customisable ServiceDesk software"

What do you like best about HaloITSM? Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format. What do you dislike about HaloITSM? This is only a minor dislike - but whilst the web version is fairly new product and is regularly receiving feature updates, it seems that there is a new web release candidate every few weeks. Fortunately application in house of these is quick, and they could always be ...

"Transitioning to a modern ITSM tool"

What do you like best about HaloITSM? Easy to learn, build and setup. Friendly to use from an agent/analyst perspective. Lots of good options available on the system out of the box while also room for a lot of additional customization. Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s). What do you dislike about HaloITSM? A lot of options available but they are ...

"Excellent ITSM software that ticks all the boxes"

What do you like best about HaloITSM? The scale of features will mean you never need to look elsewhere. Every thing we have asked for could be accomplished with the integration consultant. Anything that we suggested that wasn't yet a feature was added to the development cycle and introduced in a new release. We love the ability to be able to track conversations and also the alerting that we have setup ensure that tickets are resolved well within SLA. What do you dislike about HaloITSM? Some ...

"One of the best IT Support systems I have used"

What do you like best about HaloITSM? Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is ever lost. What do you dislike about HaloITSM? would love to see a "loan" feature for IT assets that are handed out on loan. But this is not a critical function What problems is HaloITSM solving and ...

"Halo ITSM (and NetHelpdesk)"

What do you like best about HaloITSM? We have had the cloud based portal, and the interface is very clean and intuitive. There have been numerous regular updates to improve the software. We don't use many of the integrations as its still fairly new, but there are so many that could potentially improve our helpdesk as it grows. Customer support is always very helpful, they usually respond the same day. We needed some customised reports for our Board, and Halo support had these ready for us ...

"I've worked with Halo for 4 years I have always been impressed by their Customer Service"

What do you like best about HaloITSM? Halo have always been available at short notice to assist with issues or provide valuable advise. I see them as a business partner who help us achieve our business goals. Halo are constantly upgrading their product to include extra features and functionality. They are always willing to develop bespoke features and assist us to get the most out of the product. What do you dislike about HaloITSM? The older NetHelpDesk client application was a little ...