Streamline IT service management for seamless operations.
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HaloITSM offers custom pricing plan
HaloITSM has gained significant praise over the past 12 months, with users highlighting its sleek design, speed, and continuous evolution as standout features. The customer service and development team's responsiveness and willingness to incorporate user suggestions have been commendable. Users appreciate the ease of implementation, value for money, and quick ...Read more
Modern interface that is easy to use and navigate.
Excellent technical support and responsiveness to user feedback.
Customizable features that cater to various business needs.
Quick and seamless migration to cloud-based version.
Some settings can be challenging to find due to high level of customization.
Limited documentation for certain features, requiring frequent engagement with support.
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Showing 11-16 out of 16
MF
Michael F
11/12/20
"One of the best IT Support systems I have used"
What do you like best about HaloITSM? Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is ever lost. What do you dislike about HaloITSM? would love to see a "loan" feature for IT assets that are handed out on loan. But this is not a critical function What problems is HaloITSM solving and ...
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AU
Anonymous User
11/10/20
"Excellent and easy to use helpdesk software that is very customisable"
What do you like best about HaloITSM? Came from solarwinds webhelpdesk and this blows it out of the water. Has a slick and modern interface and is very customizable. Their support team knows the product well and there are regular updates and new features. We now use it across 3 different teams and they love it. Reporting is good and the dashboards provide good insights What do you dislike about HaloITSM? Requires the use of SLA's if you want good reporting on timeframes etc. Not a big deal ...
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AU
Anonymous User
10/22/20
"Halo ITSM (and NetHelpdesk)"
What do you like best about HaloITSM? We have had the cloud based portal, and the interface is very clean and intuitive. There have been numerous regular updates to improve the software. We don't use many of the integrations as its still fairly new, but there are so many that could potentially improve our helpdesk as it grows. Customer support is always very helpful, they usually respond the same day. We needed some customised reports for our Board, and Halo support had these ready for us ...
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MD
Mark D
10/20/20
"Outstanding service desk software that gets better with every iteration"
What do you like best about HaloITSM? The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. What do you dislike about HaloITSM? Sometimes it can be hard to work out where a feature sits and you end up having to contact ...
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AT
Alistair T
07/09/20
"Good quality and highly customisable ServiceDesk software"
What do you like best about HaloITSM? Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format. What do you dislike about HaloITSM? This is only a minor dislike - but whilst the web version is fairly new product and is regularly receiving feature updates, it seems that there is a new web release candidate every few weeks. Fortunately application in house of these is quick, and they could always be ...
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PW
Philip W
07/08/20
"I've worked with Halo for 4 years I have always been impressed by their Customer Service"
What do you like best about HaloITSM? Halo have always been available at short notice to assist with issues or provide valuable advise. I see them as a business partner who help us achieve our business goals. Halo are constantly upgrading their product to include extra features and functionality. They are always willing to develop bespoke features and assist us to get the most out of the product. What do you dislike about HaloITSM? The older NetHelpDesk client application was a little ...
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