Halo Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"A tool for IT management with many features"

What do you like best about Halo Service Desk? NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question.

NetHelpDesk Review

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Alchemy Use of NetHelpDesk software

Integrated workflow with a bias on ServiceDesk with huge functionality allowing headroom for our business to grow into. Responsive support and accommodating of feature changes. 3CX integration a winner.

"Halo Service Desk"

What do you like best about Halo Service Desk? Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status easily. Multiple features within one product simplifies multiple departments working together with knowledge base, software release notes, etc. Support has always been good during office hours.

"Ticketing software for msp"

What do you like best about Halo Service Desk? I like the ease of menu use and the way you cab tailor it to your own specific needs What do you dislike about Halo Service Desk?