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Halo Service Desk - Service Desk Software

Halo Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Effortlessly manage IT support with Halo.

4.6

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Halo Service Desk Reviews & Ratings

4.6

Excellent

Based on 52 ratings & 25 reviews

Rating Distribution

Excellent

(20)

Very Good

(5)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 11-20 out of 25

CB

Colin B

08/19/20

5 out of 5

"Intuitive, rich in content and user friendly"

What do you like best about Halo Service Desk? Ease of use, many different modules, management of content What do you dislike about Halo Service Desk?

MG

Matt G

06/09/20

5 out of 5

"Halo Service Desk"

What do you like best about Halo Service Desk? Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software.

MG

Matt G

06/09/20

5 out of 5

"Halo Service Desk"

What do you like best about Halo Service Desk? Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software.

AU

Anonymous User

05/22/20

5 out of 5

"We are using Halo for 6 years now. We are watching how it is changing, it's moving right direction."

What do you like best about Halo Service Desk? The Halo has a lot of options to be fit to our needs. It's also has a best support team. What do you dislike about Halo Service Desk?

AU

Anonymous User

05/22/20

5 out of 5

"We are using Halo for 6 years now. We are watching how it is changing, it's moving right direction."

What do you like best about Halo Service Desk? The Halo has a lot of options to be fit to our needs. It's also has a best support team. What do you dislike about Halo Service Desk?

AU

Anonymous User

02/14/20

5 out of 5

"NetHelpDesk - Great ITSM Tool for MSPs"

What do you like best about Halo Service Desk? Intuitive Service Desk tool for all engineers of all levels and non technical Service Desk Ticket Administrators. Streamlining many Service Desk processes and providing immediate service desk status for management via Dashboards. The customisation to fit out business rather than just an 'off the shelf' product is fantastic. Would highly recommend.

AU

Anonymous User

02/14/20

5 out of 5

"NetHelpDesk - Great ITSM Tool for MSPs"

What do you like best about Halo Service Desk? Intuitive Service Desk tool for all engineers of all levels and non technical Service Desk Ticket Administrators. Streamlining many Service Desk processes and providing immediate service desk status for management via Dashboards. The customisation to fit out business rather than just an 'off the shelf' product is fantastic. Would highly recommend.

NA

Niklas A

02/05/20

5 out of 5

"PSA tool that is easy to use"

What do you like best about Halo Service Desk? Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk.

NA

Niklas A

02/05/20

5 out of 5

"PSA tool that is easy to use"

What do you like best about Halo Service Desk? Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk.

AU

Anonymous User

11/12/19

3.5 out of 5

"Ticketing software for msp"

What do you like best about Halo Service Desk? I like the ease of menu use and the way you cab tailor it to your own specific needs What do you dislike about Halo Service Desk?